Hours: 42.5 hours Monday - Friday
Mears are the largest provider of repairs and maintenance, and regeneration services across the UK. We are a highly responsible partner, committed to delivering the highest levels of customer service, keeping our promises, creating a great place to work, and tackling issues that matter to people and communities. We are looking for an organised and proactive Planner to join our local repairs team. You’ll play a vital role in ensuring repairs are scheduled efficiently, works are allocated to operatives, and jobs are completed quickly and to a high standard. As the key link between residents, operatives, and colleagues, you will help deliver a customer‑focused, responsive repairs service.
Annual salary: up to £29,865.80
Duties
* Schedule operatives and subcontractors to ensure resources are used effectively and repairs are delivered on time.
* Monitor and update repair jobs daily, including appointments, follow‑on works, and overdue tasks.
* Support the use of IT systems, ensuring operatives update their PDAs and schedule of rates are entered correctly.
* Communicate clearly and professionally with residents, operatives, and stakeholders to keep everyone informed.
* Work closely with administrators, supervisors, and contractors to ensure a seamless service.
* Cover for other planners when needed and attend meetings or training sessions as required.
* Follow company policies and Health & Safety requirements at all times.
* Assist with reporting and performance monitoring to ensure KPIs and targets are met.
* Help prioritise emergency and urgent jobs to minimise disruption for residents.
* Maintain accurate records, data, and documentation for audits and compliance.
* Support continuous service improvements by suggesting ways to streamline planning and scheduling.
* Provide general administrative support to the repairs team when required.
Role Criteria
* Experience in a similar role with the same duties.
* GCSE (or equivalent) in English & Maths.
* Experience working in a fast‑paced, pressurised environment.
* Strong IT skills with the ability to use job management and scheduling systems.
* Excellent time management, organisational, and communication skills.
* A customer‑first approach with the ability to handle challenging situations.
* Knowledge of repairs and maintenance processes.
* Experience scheduling and planning multi‑trade repairs using an ICT appointing tool.
Benefits
* 25 days annual leave plus bank holidays.
* Leading pension scheme.
* Annual Mears Fun Day.
* Volunteering Leave – paid volunteering in the community.
* Staff perks with Mears Rewards – discounts of up to 10% on groceries, holidays, eye test vouchers, Share save scheme, and more.
* Family friendly policies.
All our roles require candidates to have the entitlement to work within the UK; Mears does not currently offer visa sponsorship.
Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.
At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive. We are a Disability Confident employer and a valued supporter of the Armed Forces Covenant. We proudly hold the Gold Award in the Defence Employer Recognition Scheme and have an Endorser Award for the Career Transition Partnership. We invite applicants to voluntarily share background information during the application stages to help us better understand diverse experiences and promote social mobility. These questions are optional and will not affect your ability to apply.
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