It is our ambition to make SEAT/CUPRA the best place to work. We aim to treat our colleagues with respect and support their development. Everyone connected with the business contributes to our success, cares about performance, and strives to be the best they can be, creating a sense of fun, caring, and teamship which is unrivalled in its industry. Our ambition is also to make SEAT/Cupra the best place to shop. Our people care about customers and show genuine interest in them as individuals. Because our teams are great and customers are delighted it follows that Volvo Leeds will become the best dealer partner a Brand could hope for. We can invest, we perform well and our people are a pleasure to deal with. We want to be the best people to do business with.
The purpose:
As Transaction Manager, you will ensure our sales department performs at the highest level in new and used vehicle sales, maximises profitability and assists in closing deals. You will do this by selling additional finance and insurance products, whilst ensuring full compliance with all relevant legislation.
In this role, you are accountable for:
* Managing and developing all new and used vehicle sales enquiries
* Maximising the sales and profitability of vehicles and associated products and services
* Assisting in the closing of vehicle sales by providing finance products
* Securing finance business using approved providers
* Ensuring all policies and procedures are adhered to
* Holding regular meetings with the Line Manager to review month-to-date KPI performance
* Ensuring that Sales Management, General Management and other front-line sales employees are kept abreast of developments in the finance and insurance market
* Seizing every opportunity to enhance the reputation of Volvo Leeds
* Maintaining visual excellence through stock display
Key Responsibilities:
* Personify the Company Values and live the Company Strategy and People Strategy in all aspects of your role.
* Lead, coach, develop and manage the team to elevate their performance and deliver results.
* Ascertain proper resource allocation to provide optimal customer satisfaction
* Proactively strive to achieve and exceed site and departmental objectives.
* Ensure the sales department responds to all enquiries in a timely, effective and professional manner
* To monitor and strive to achieve KPI targets
* Ensure sales and profit targets are met and exceeded by working closely with sales executives
* Provide the Sales Manager with current data on other financing sources and insurance policies to ensure company offerings are both competitive and customer-pleasing.
* Train, mentor and coach sales executives to fully understand the features and benefits of finance and insurance products available
* Ensure customers fully understand their contractual obligations regarding all products purchased
* Maintain a high level of customer service and support
* To ensure that all employees are committed to the principles and ethics of Riverside Volvo Leeds
* Ensure the dealership achieves, and exceeds, profit and income targets on vehicle sales
* Ensure that settlements are made on a timely basis to avoid any unnecessary charges
* Ensure the showroom system (Kompass) is fully utilised to enhance sale profitability
* Enhance our Brand partnership.
* Ensure a clean and safe working environment.
* Follow the Customer Journey policy at all times.
* Any other duties commensurate with the post.
Is this the role for you?
We require people who want to be the best. But that's not all. You must also have the skill, attitude and energy to help us make it happen. How you contribute to our positive culture, our desire to give back to the community and how our colleagues feel about their roles is hugely important to us. In addition to the above, the role also requires you to have the following;
* Proven experience and success in the Finance & Insurance arena with a solid understanding of legislation and best practice
* An unwavering commitment to excellence and commercial success.
* Database usage experience, preferably with Kompass and Pinnacle
* A customer-centric approach
* A deep understanding of the sales process and best practice
* Strong ability to mentor and coach others to deliver results
* Ability to devise creative and innovative solutions to drive the business forward
* Strong verbal and written communication skills
* Ability to think strategically
* Ability to quickly build strong relationships
* Understanding of the legal, tax and fiscal implications of Finance and Insurance
* A driving license free from excessive penalties
Benefits Company pensionCycle to work schemeEmployee discountReferral programme
Company Number: 01647975
VAT Number 715971613
Riverside Motors (Doncaster) Ltd, Riverside Motors (Hull) Ltd, Riverside Hull Ltd, Riverside Wakefield Ltd & Riverside Motors (Wakefield) Ltd are appointed representatives of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486). Permitted activities include advising on and arranging general insurance contracts and acting as a credit broker, not a lender. We can introduce you to a limited number of finance providers. We do not charge fees for our Consumer Credit services. We may receive a payment(s) or other benefits from finance providers should you decide to enter into an agreement with them, typically either a fixed fee or a fixed percentage of the amount you borrow. The payment we receive may vary between finance providers and product types. The payment received does not impact the finance rate offered. All finance applications are subject to status, terms, and conditions apply, UK residents only, 18s or over, Guarantees may be required. Data Protection No: Z5997812
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