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Exciting opportunity to shine in Customer Care & Communications!
Our workforce is growing and we have an exciting opportunity for a patient-focused Customer Service Superstar to join our Communications/Call Centre team full time role within the Christchurch Region. Join our vibrant and innovative team, being the smiling face of our organisation as part of our collaborative and patient-focused primary care team.
Based at our Business Support Office in Wigram, Monday-Friday 8hrs shifts between 7.30-6pm.
Birthdays off
Additional leave days
Market-leading pay opportunities
Nespresso or machine coffee provided
Free healthcare for your family at WeCare clinics
Be part of a collaborative team culture and be surrounded by excellent colleagues
About the business
At WeCare Health, we are passionate about revolutionising New Zealand primary care by offering a completely fresh approach.
Our mission is to provide highly accessible care to the communities we serve and we strive relentlessly to achieve this mission. WeCare offers brand new patient care options, nurse-led services, and we work with a collaborative care team approach, allowing us to best meet our patient needs in the most accessible way possible!
You are right for WeCare if:
You align with and embody our values in all that you do - Empowerment, Collaboration, Growth:
You are committed to doing what is best for the patient and you are empowered to resolve patient problems and ensure they walk out the door having had a positive healthcare experience
You thrive in a collaborative teamwork environment where we all work together with a common goal - superior access for patients
you want to grow and improve yourself and you push others around you to grow and develop too
WeCare is the fastest growing primary care brand in Canterbury, the trusted primary care provider for over 20,000 enrolled patients across our four clinics - Wigram, Ilam, Riccarton and Lincoln. WeCare is ambitious and continues to grow - we have a fifth clinic in Rolleston coming soon, plus a dedicated business support hub located in Wigram.
About the role
As a Customer Care Communications team member, you'll play a critical role in providing world class primary care to our patients.
Forming a part of our collaborative care team of support staff and dedicated clinicians including Registered and Enrolled nurses, Nurse Prescribers, Nurse Practitioners, General Practitioners, Physician Associates and Pharmacists. Your duties will include answering phones, booking appointments,navigating patients through our services, administrative tasks,etc.
You'll be set up for success if you:
are motivated and driven - you want to succeed as part of a team
have a genuine want to help resolve patient problems
are kind and courteous and have an excellent manner with patients
are flexible, and adaptable in a working environment with a positive attitude
are able to work autonomously as well as collaboratively within a team
can work in a fast paced environment
are passionate about improving primary healthcare and advancing your clinical skills
WeCare is proud to be an equal opportunity employer. We welcome and celebrate diversity and are committed to building a supportive and inclusive environment for all.
How to apply
Applications must include a cover letter and curriculum vitae, to be submitted through Seek online process.
Unfortunately we are not accepting applications via email, however any questions can be forwarded to our HR Team- hrsupport@wecarehealth.co.nz
You must have a New Zealand or Australian citizenship/Permanent Residency or a valid work visa to be considered for this role.
**Please note, we will not contact you unless you are successful in progressing to an interview.**
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Your application will include the following questions:
How many years' experience do you have as a Customer Service Role? How many years' experience do you have as a medical receptionist? Which of the following statements best describes your right to work in New Zealand? Do you have customer service experience? Are you available to work on a rotating roster? What's your preferred work type? How much notice are you required to give your current employer? What's your expected hourly rate?
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