Overview
Are you looking to contribute your skills in a dynamic and supportive environment? Coventry & Rugby GP Alliance has a fantastic opportunity to join our Service Support Team as a Service Support Centre Administrator. The post holder will provide full administrative support to the Services Support Centre, including Team Leaders, the Head of Clinical Patient Services, and other colleagues and health professionals across the organisation.
If you're excited by tackling new challenges, collaborating with a dynamic team, and helping shape the future of our organisation, we would love to hear from you. Apply today and take the first step toward an exciting new chapter in your career.
Responsibilities
* Provide high-quality administrative support across a number of services within Coventry and Rugby GP Alliance.
* Handle queries from GP practices, other healthcare providers, healthcare professionals, patients and members of the public in a professional and courteous manner, resolving issues, providing feedback and communicating effectively.
* Deal with difficult callers, handling objections and feedback.
* Manage general inquiries at Electric Wharf and direct to the relevant team member by answering calls to the main line.
* Assist with postal services (e.g., franking machine use, attending the post office, and delivering packs to patients\' homes).
* Monitor and action emails received into the shared mailboxes within the Services Support Centre.
* Monitor messages and calls received into the Services Support Centre shared admin phones.
* Build good working relationships with internal and external stakeholders.
* Assist with recruitment of new staff members (e.g., GPs wishing to join a service, arranging inductions, setting up new users, etc.).
* Ensure shifts are advertised (e.g., using Lantum) for staff members to apply in a timely manner.
* Ensure that applications for shifts are accepted and actioned promptly.
* Set up clinics on clinical systems (EMIS) and update clinical and booking systems in the event of staffing changes.
About the organisation & Benefits
The Coventry and Rugby GP Alliance is a private company limited by shares, wholly owned by local Coventry and Rugby GP practices. As a GP-led organisation, we represent 50 GP practice shareholders and cover nearly 420,000 patients. We describe our work in terms of Supporting, Innovating, Developing and Educating. We are on the SIDe of general practice and have developed our Operational Plans to describe what we will do this year to ensure that we continue to provide high quality, accessible and responsive services for both practices and patients. We take pride in offering a robust range of benefits to support our employees, including:
* Pension Scheme: Access to the NHS pension scheme to secure your financial future.
* Blue Light Discounts: Exclusive discounts for staff. After probation you can claim for the price of a blue light discount card and receive full reimbursement.
* Employee Assistance Network: Support through our employee assistance program 24/7.
* Internal Awards: Recognition of staff achievements through internal awards.
* Exclusive Discounts: Various discounts that enhance your employee experience.
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