Job Title: Customer Service Coordinator Location: St Helens Salary: £26,000 Scope: Provide customer service advise and support to our existing and new customers. Taking full responsibility of orders received to ensure customer satisfaction and brand reputation is sustained. Working Hours: Monday-Thursday 8:30am-5pm, Friday 8:30am-4:30pm Company Specification: I am working on behalf of one of the UK's leading HVAC manufacturers, specialising in Heating and ventilation. Based in an ideal location, between Manchester and Liverpool, my client offers a inclusive environment for an ambitious individual to thrive. To work for this company, I will be able to: Process orders received from customers in SAP and generate the correct paperwork to enable the Warehouse /Logistic Manager to process customer's requirements To work closely with Warehouse/Logistics Manager and Production Supervisor Promote company policies in respect of Health and safety and ISO 9000 policies Were applicable maintain records required by ISO 9000 Knowledge and application of Customer Service procedures Knowledge and application of QA procedures Ability to communicate product information to the company's customers Ability to communicate via telephone and E-mail Calling customers to provide a one-to-one service Providing help and advice to customers, using the client's products or services Process Electronic Orders via EDI Maintain a “Goods Return” record with the company's IT system, enabling the Warehouse/Logistic manager to cross refer for any goods returned by customers Carry out ad hoc duties as and when required To work for this company, I will be: Required Skill Set (Training, where appropriate, will be structured by Flamco) SAP experience Customer Service experience Microsoft applications, such as Word, Excel and Outlook Excellent verbal and written communication skills When I work for this company, I will get: Salary of £26,000 25 days holiday and Bank holidays Company Pension Progression Opportunities