The Service Lead at SDHC is responsible for overseeing the mobilisation, delivery, and continuous improvement of NHS and Private clinical services, ensuring they are delivered to the highest standard. This role involves managing daily operations, addressing complaints and concerns, and serving as the primary liaison between contract holders and stakeholders, incorporating a strong customer service focus. The Service Lead also allocates necessary resources, including staff and facilities, to support effective service delivery and is accountable for quality assurance through collaboration with the Administration Team Lead, Operations Manager, Clinical Governance Lead, and other key personnel. Please see the full job description and person specification.