Underwriting and Operations Manager
This role provides day to day management of the Underwriting and Operations department through the effective prioritisation/delegation of the workload and appropriate support and guidance to the team that delivers outstanding customer service.
The main objective being to manage the team, mitigate risk, ensure all policies are underwritten correctly and provide auditing and referral support for staff development.
In addition, the role provides training and development of all staff in underwriting and operation processes whilst supporting the Schemes & Underwriting Manager with product maintenance and development.
Whilst completing the below tasks consideration must be given to ensure that all objectives align effectively with the Company’s vision, strategic plan, and current objectives as well as providing support to the Barbon division.
To assist and support the team when they have technical queries
Responsible for the day-to-day management of the operations team, ensuring that workloads are distributed effectively to assist and enhance the overall customer experience
To assist and support with the training of team members and support their learning allowing them to complete training and development plans
To support, develop and motivate the staff in achieving agreed targets
To understand and communicate results and ensure these are in line with pre agreed targets with the Underwriting and Operations team
To direct the departments workload by effective delegation and prioritisation
Develop and implement transfers of business in line with company strategy
Conduct monthly 121s with all Underwriting and Operation team members to enhance their performance, knowledge, and productivity, understanding and supporting their development needs.
To complete underwriting audits
To complete risk related reports
To maximise every opportunity for improvement through building relationships with insurers, maintaining existing relationships with all insurers and other key industry contacts
Review QA data and use feedback to build a high performing compliant team. Offering and delivering solutions to minimise any risk associated with these and improvements to prevent future reoccurrence
Increase awareness of market trends and appreciation of our main competitors or potential threat to future new business conversion and retention performance.
To assist with learning and development of staff across all departments
To manage new and updated protocols and ensure that are followed correctly
To understand loss ratio and scheme performance and proactively drive improvements
To ensure all underwriting guidance, stances and staff understanding is up to date and in line with insurer requirements
To assist with recruitment, training and development of any new staff to the department
Effectively deal with and log complaints, competently handle escalated complaints as appropriate following the Company’s complaints procedure
Ensure that team members are kept up to date with product and procedure changes, and informed of the objective and standards expected by the company
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