This is a part time vacancy for 26 hours/week.
To lead the day-to-day management of speciality administrative teams and supporting administrative processes, supporting the speciality departmental managers to delivery key performance indicators within the department and enhance service efficiency and effectiveness.
To provide first line management of the administrative team, with responsibility for performance, workload management, adherence to policies, procedures and standards of customer care and quality. This post holder will manage the implementation of, and continually monitor, staff induction programmes and training requirements.
In liaison with the relevant speciality department managers, ensure the appropriateness of secretarial, typing and administrative services and performance management requirements of the Trust are achieved, delivering activity within designated financial control totals, quality, staffing and activity improvement plans.
To deliver a comprehensive, modern, flexible service which includes developing an in-depth knowledge of admin requirements across the service and leading Admin staff to apply systems, processes and IT solutions to deliver a best value service.
Manage administrative teams to maximise the available resource to deliver a secretarial and typing performance that delivers within the stipulated Trust performance targets.
We are proud to be part of BSW Hospitals Group – a formal partnership between Great Western Hospitals NHS Foundation Trust, Royal United Hospitals Bath NHS Foundation Trust and Salisbury NHS Foundation Trust. With a combined workforce of over 17,600 colleagues, and budget of 1.6 billion the Group is united by a common purpose to deliver the best possible care to over 1 million people.
We are creating a health and care system that works with the people we care for, reducing the differences people currently face in access, experience and outcomes, improving the experience of our colleagues and tackling shared challenges like sustainability and finances. Every improvement we make across our Group will be guided by what creates the greatest benefit for our colleagues, our patients, our communities and our partners.
Performance Management
Operationally responsible for the delivery of the key performance indicators for secretarial, typing and administrative outputs in line with divisional and organisational goals and targets, including the support for services to deliver against the Trust’s clinical letter generation targets. In addition, overseeing the generation of accurate, clear and concise clinical correspondence across the gastroenterology service and holding secretaries, typists and administrators to account.
Staff Management
Responsible for line management of speciality secretarial, typing and administrative staff, including recruitment and retention, appraisal and one to one meetings, and disciplinary, performance, attendance, grievance matters. Ensuring compliance with Trust-wide policies and procedures are maintained.
Quality, Finance and Policy Standards
Responsible for managing the speciality secretarial, typing and administrative resource, ensuring its utilisation is financially viable and spend is appropriate and controlled.
General Management
Follow all relevant departmental Standard Operating Procedures on all functions and tasks related to this role.
Please see attached JD for full description.
This advert closes on Wednesday 8 Apr 2026
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