Employer University Hospital Southampton NHS Foundation Trust Employer type NHS Site University Hospital Southampton Town Southampton Salary £24,937 - £26,598 per annum pro rata Salary period Yearly Closing 07/11/2025 23:59 Interview date 17/11/2025
Band 3
Job overview
University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.Please see below for detailed job description of the role.
Main duties of the job
We are looking to recruit a Patient Pathway Coordinator within the surgery department. The role will act as first point of contact for the patients under our care.
You'll will work alongside a multidisciplinary team including nurses, doctors and other administrative teams across the trust.
The role will act as first point of contact for our patients and be essential for the seamless operation of our services and patient's experience with the trust.
Working for our organisation
As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to.
All non-clinical roles may involve a mixture of on site and remote working, Specific details and flexible working options can be discussed as part of the interview process. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.
Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.
Detailed job description and main responsibilities
The role will support the administrative pathway for patients under the care of our services, including letter typing, booking outpatient appointments, booking elective surgery and other administrative tasks. You'll need to have good communication skills, be organised and the ability to work as part of a team.
Hours will be based during core hours (8-6pm) Monday to Friday.
Person specification
Qualifications, knowledge and experience
* Good standard of secondary education with literacy and numeracy skills demonstrable to GCSE pass level or equivalent standard.
* Either- Level 3 qualification in administration/ customer service or equivalent experience Or- Vocational Level 2 qualification in administration/customer service or an equivalent level of experience. And Experience as an administrator or secretary in an organisation with a customer focused environment And Able to use judgement to make decisions in order to solve problems/enquiries some of which are non-routine and not straight-forward
* Knowledge and experience of secretarial or administrative procedures
* Experience as an administrator or secretary in an organisation with a customer focused environment
* Knowledge of medical terminology
* Courses / further study attended to demonstrate evidence of personal development.
* Vocational Level 3 qualification in administration/word processing/typing or an equivalent level of experience
* Diploma level qualification or an equivalent level of experience
* Experience as a medical or patient services secretary linked to a clinical service or customer focused environment.
* Proficient in the use of all hospital computerised patient systems.
* Experience in understanding and analysing patient pathways.
* Knowledge of both local and national targets relating to RTT and cancer pathways
Please be advised that this vacancy may close earlier than stated if we receive a large number of applications. We will not accept any applications or queries via agencies, under any circumstances.
Getting to work should be as easy as possible and that’s why we have introduced the UHS travel promise – a commitment from the Trust that we will provide reasonable travel options for every member of staff. Every member of staff can apply for a permit to use our park & ride facility. Eligibility for on-site parking is dependent on the nature and requirement of the role. All staff can also access a range of discounted benefits relating to travel including reduced price bus tickets, purchase of salary sacrifice bikes and ultra-low emission cars.
Our commitment to equality
Equality remains at the centre of our policymaking, service delivery, and employment practice, giving all employees equal opportunity to develop, apply for promotions, and have working arrangements that enable them to achieve a manageable work-life balance.
UHS actively promotes a work environment free from harassment and discrimination and provides training for managers and staff to ensure this happens. We also closely monitor recruitment activity, training, development, and employment practices to ensure equality of practice with regard to race, colour, ethnic or national origin, religion or belief, gender, sexual orientation, disability, marital status and age.
How and why we use your information
The Trust is under a duty to protect the public funds it administers, and to this end may use the information you have provided on this form for the prevention and detection of fraud. It may also share this information with other bodies responsible for auditing or administering public funds for these purposes.
The European General Data Protection Regulations enhances individuals’ rights and safeguards all of their data in place under the DPA.
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