Pay: £30,000.00 - £35,000.00 per year
Duty Manager
My client are seeking a one-of-a-kind team leader with a passion for hospitality and the experience to take the team to new heights. Demonstrable experience in customer service & team training are essential and form the cornerstones of this role, along with the willingness and ability to deliver great service yourself.
The Hospitality Duty Manager will oversee day-to-day operations, ensuring a seamless guest experience while leading a team of dedicated staff. As the face of the business during your shift, you will be responsible for managing guest relations, resolving operational challenges, and fostering a welcoming, efficient environment. This is an exciting opportunity for a passionate and experienced hospitality professional to join a dynamic team and make a lasting impact.
Key Responsibilities:
1. Guest Experience Management: Ensure all guests receive the highest standard of service and satisfaction during their stay, handling any concerns or complaints with professionalism and efficiency.
2. Operational Excellence: Oversee the day-to-day operations of the hotel, restaurant, and other facilities, ensuring smooth service delivery and adherence to the hotel's operational standards.
3. Staff Leadership & Development: Lead and motivate the team, ensuring each member is properly tra...