Job overview
Joining the Welsh Ambulance Service NHS Trust as an Administrative Assistant in the Organisational Development and Occupational Health teams offers a unique and rewarding opportunity. This role is perfect for someone who thrives in a dynamic environment and is passionate about making a positive impact on workplace culture and employee wellbeing.
In this position, you will be at the heart of our efforts to drive culture change and promote health and wellbeing across the organisation. You will work closely with a dedicated team of professionals who are committed to creating a supportive and inclusive work environment. You will be involved in organising and coordinating various activities, from workshops and events to health programs and culture change initiatives. Flexibility of thinking and adaptability are essential qualities for this role. You will need to be able to manage multiple tasks and priorities, often working under tight deadlines. You will be responsible for maintaining accurate records and ensuring that all administrative tasks are completed efficiently and to a high standard.
Overall, this role offers a fantastic opportunity to grow both personally and professionally. You will be part of a team that values your contributions and supports your development. If you're looking for a role where you can make a tangible impact and be part of a forward-thinking organisation, this is the perfect opportunity for you.
Main duties of the job
* The Administrator will work as part of the OD and Occupational Health & Wellbeing Service to deliver comprehensive, effective, and robust administration support to facilitate the running and promotion of the function.
* To provide administrative support to the OD team and the Occupational Health & Wellbeing department as needed.
* To promote corporate identity, vision, and strategic aims of the department and the Trust, working to support and implement the Trust’s People and Culture Plan.
* To represent the OD, Occupational Health & Wellbeing Service and ensure that stakeholders have confidence in the services offered and delivered by the departments and the Trust.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Working for our organisation
#RemarkablePeople
Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed.
The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups.
Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us which is fulfilling, challenging, and rewarding.
In line with the Trust’s Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position.
Detailed job description and main responsibilities
· To adhere to the Trust’s guidance in the processing of confidential and sensitive information relating to personal and medical details of service users, external providers, and all other relevant parties. Adhering strictly to Information Governance, Data Protection, and Records Management requirements at all times.
· Maintain a clean, tidy, safe and secure working environment and reporting any equipment, building, fabric damages and repairs to the appropriate department
· Develop and maintain information systems and processes that assist in the delivery of the service and any projects, ensuring that progress is accurately captured.
· Assist in the planning of delegated projects and provide project support as and when needed.
Person specification
Qualifications
Essential criteria
* NVQ level 3 or equivalent experience
* GCSE Maths and English or equivalent
* Excellent communication, listening and facilitative skills
* ECDL or equivalent experience
Desirable criteria
* NVQ 2 Business Administration or equivalent experience
Experience
Essential criteria
* Microsoft Office skills inc. Word, Excel, PowerPoint, Outlook.
* Customer service experience.
* Dealing with patient / staff over the phone
* Dealing with difficult conversations and situations
* Working without direct supervision
Aptitude and Abilities
Essential criteria
* Good interpersonal skills
* Self-motivating and Positive outlook
* Excellent team worker
* Willingness to travel as necessary to attend meetings
Desirable criteria
* Ability to converse in Welsh