About The Role
We are seeking a Linguist Relationship Coordinator to support our Quality Assurance team in ensuring our network of linguists provides outstanding customer service.
This role involves facilitating effective communication, ensuring high service quality, resolving issues, and building strong relationships with linguists to enhance satisfaction and retention.
Responsibilities and Duties
1. Follow up with newly onboarded linguists to ensure system integration and familiarity with guidelines, providing support as needed.
2. Monitor performance and collaborate with feedback teams to address incidents or service issues, helping linguists improve.
3. Re-engage inactive linguists or archive those no longer available.
4. Gather feedback, address challenges, and foster trust and engagement with linguists.
5. Assist in planning and coordinating linguist roadshows and development sessions.
6. Document actions and communicate relevant information to teams.
7. Manage end-to-end recruitment of linguists, including vetting and maintaining audit trails.
8. Ensure compliance, consistency, and accuracy in processes.
9. Maintain high standards of candidate service, compliance, and productivity.
10. Meet KPIs and targets regularly.
11. Collaborate with the bookings team to source and onboard resources.
Skills and Attributes Required
* Excellent interpersonal and relationship-building skills
* Ability to multitask and manage priorities
* Attention to detail and organizational skills
* Self-motivated and independent work ethic
* Negotiation skills
* Adaptability and flexibility
* Ability to work efficiently with minimal supervision
* Team player with initiative to meet deadlines
Benefits
* Holiday allowance: 24 days + bank holidays + birthday off
* Loyalty reward: extra paid holiday for every two years of service
* Structured onboarding, training, and development
* Employee recognition programs
* Health benefits, gym memberships, cinema tickets
* Career growth opportunities
* Cycle to Work Scheme
* Pension scheme
* Paid sick leave
* Social events and team engagement
Diversity, Inclusion, and Wellbeing
We value diversity and provide equal opportunities. Our flexible working patterns support work/life balance. We encourage candidates seeking flexibility to apply.
Additional Information
Pre-employment checks will be conducted, including eligibility, qualifications, criminal records, financial stability, and references, depending on the role.
About Us
Word360 is the UK's largest interpreting and translation company, working with clients nationwide.
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