FM Business Development Director
Location: Home-based (UK-wide travel required)
Reporting to: Growth & Transformation Director
Salary: Up to £100,000 PA + Benefits
The Role
We are seeking a commercially driven FM Business Development Director to lead the strategic growth of Facilities Management (FM) within our Health Business Unit. This role has a clear emphasis on Hard FM and asset management, with responsibility for expanding into new market sectors across Central and Local Government, including areas such as education and emergency services. You will play a pivotal role in identifying, shaping, and securing major opportunities, while building a sustainable and high-value pipeline.
Key Responsibilities
* Lead market and sector analysis to identify priority areas for growth across new and emerging sectors
* Develop and execute strategic growth plans, aligned to Health BU and wider divisional objectives
* Build and manage senior customer relationships, creating strong engagement across government and public sector stakeholders
* Develop and maintain a qualified pipeline (short and long term), including:
o Capture planning
o Framework identification and positioning
* Define and lead bid strategies (national and regional – hub & spoke models)
* Lead major FM bids through governance to submission
* Conduct capability gap analysis across Hard and Soft FM (people, services, technology)
* Collaborate with other Business Unit Development Directors to drive cross-functional growth
What You’ll Bring
* Strong background in Hard FM and asset management is essential, with a solid understanding of Soft FM services
* Proven track record of winning and delivering FM contracts (£5M–£100M+ TCV), with credibility grounded in delivery
* Demonstrable success in building and managing high-value growth pipelines (£250M+ exit pipeline)
* Ability to build deep customer intimacy, establishing trusted, long-term relationships with senior stakeholders
* A confident, credible and impactful communicator, able to influence and challenge at all levels
* Strong commercial and financial acumen, with the ability to translate insight into winning strategies and propositions
* Experience leading complex bids and strategic growth initiatives in demanding environments
* Resilient, adaptable and comfortable operating at pace in ambiguous, evolving markets
Operating At a Senior Leadership Level, You Will
* Drive innovative and profitable growth across new sectors
* Build trusted, collaborative relationships internally and externally
* Translate strategy into tangible, deliverable outcomes
* Lead and influence teams to deliver sustained business performance
This is an opportunity to play a key role in a major transformation and growth agenda, shaping the future of FM within Serco’s Health business. You’ll have the platform to influence strategy, win significant contracts, and expand into new and evolving markets.
Additional Information
* Significant UK travel required
* Home-based role with national remit
Benefits
* Company car / £4200 cash alternative
* Private healthcare
* Bonus scheme of up to 20%
* Pension – 6%
* Chance to contribute to innovation in the public services
* A company passionate about diversity and inclusion
* Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
* A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Cash Plans, and more.
* A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
* A safe and supportive culture.
We are committed to building a diverse and inclusive organisation that supports the needs of all. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holders of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. We support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge. For help with your application please contact 0345 010 4000.
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