4 days ago Be among the first 25 applicants
Where you fit in
This is a great opportunity to join the Customer Operations team as a Credit Controller, supporting our industrial, commercial, small, and micro business customers. Reporting to the Cash and Collections Manager, you will help improve bad debt exposure and meet collections targets.
What’s the role?
As Credit Controller, you will:
* Maximize collections through high-volume outbound and inbound contact via phone and email
* Deliver strong collections performance for nominated accounts, reducing aged debt
* Review accounts, billing, and payments to enable collection or corrective actions
* Work effectively with customers to reduce debt promptly and meet targets
* Resolve queries efficiently within SLAs to obtain payments
* Engage with other departments for support to resolve disputes
* Conduct Land Registry and other searches to establish liability and manage accounts to resolution
* Mitigate Shell Energy UK credit risk and escalate as needed
* Perform ad hoc tasks to meet monthly collection goals
What we need from you
* Experience in B2B debt collection techniques
* Desirable: Utility (Gas/Electricity) experience
* Attention to detail, accuracy, problem-solving skills
* Excellent telephone manner and interpersonal skills
* Decision-making ability and performance under pressure
* Commercial awareness
* Effective time management and self-management skills
* Experience managing high-volume collections
* Negotiation and communication skills
* Positive attitude, eagerness to learn and develop
* Team player with flexibility in daily tasks
What we offer
You will bring your skills to Shell, working with talented colleagues on vital energy challenges. We value honesty, integrity, and respect, offering opportunities for growth, development, and flexible working arrangements. Our benefits include competitive salary, performance bonuses, paid parental leave, diversity and inclusion initiatives, and career progression in national and international teams. Access comprehensive training programs to support your development.
Shell aims to be one of the most diverse and inclusive companies in the world. We encourage applicants of all genders, ages, ethnicities, abilities, and backgrounds to apply.
Shell UK remains a major energy producer in the UK, contributing significantly to the energy system and supporting decarbonization efforts aligned with the 2050 net-zero goal.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Accounting/Auditing and Finance
Industries
* Accounting
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