Job Summary
We are seeking a highly organised and detail-oriented Administrator to join our team. As an Administrator, your role is to ensure smooth daily operations by managing customer interactions, tracking orders, and resolving complaints. This role involves packaging orders, monitoring returns and stock, processing refunds, creating invoices, and maintaining basica financial records to support efficient workflows and excellent customer satisfaction.
Responsibilities:
1. Customer Order Receipts
o Processing all orders on systems when payment method is confirmed e.g. receiving mandate, payment link, bank transfer. All customers should receive a confirmation of sale the same day the order is finalised by receipt of mandate etc.
1. Setting up Finance
o Once the orders are processed the finance should be set up upon processing of the order.
Unless there is a known delay to the order payments should be processed at the first available date
1. Same-day response to customer queries/complaints
o Responding to customers emails to the allocated email run of For this task a same day response is required with a minimum being acknowledgment of the issues and a date to when there is a clear solution
1. Ordering from Suppliers
o Conduct weekly orders of customers to Univet ensure low waiting times and no customers
production is missed
o This should be done using email, SMS and phone calls as well as business WhatsApp for
potential discounts to get conversions
1. Complaint Resolution:
o Schedule and support service visits for customers with complaints. After each visit discuss the report of what the issues are, a clear plan of how to resolve these issues with the
representative
1. Invoicing
o Generating invoices and payment links for customers to finalise orders.
1. Packaging and Fulfilment:
o Packaging of customer orders and prepare accessory components. You will be assisted by other members of staff
Experience
* Strong interpersonal and communication skills, with the ability to build rapport with clients.
* Analytical mindset with the ability to analyze market data and identify business opportunities.
* Proficiency in using CRM software and other sales-related tools.
* Self-motivated, results-driven, and able to work independently.
* Ability to adapt to changing market conditions and stay ahead of industry trends.
We are a small but fast-growing family company who values its team and offers a supportive environment. If you are a motivated individual looking to contribute to a dynamic team environment, we encourage you to apply for this exciting opportunity as an Administrator.
Job Type: Full-time
Pay: £35,000.00 per year
Benefits:
* Company pension
* Flexitime
* Free parking
* On-site parking
* Sick pay
* Work from home
Work Location: Hybrid remote in Croydon CR0 2LX