Greetings!AdroitPeopleiscurrentlyhiring
Role: Senior Product Owner
Duration: Contract
Location: Newbury, UK
Onsite 5 days/week
Job Spec
3.1 Technical Expertise
The PO must demonstrate deep understanding of:
ServiceNow CSM, including:
Business Services
Technical Services
CMDB modelling
Entitlement frameworks
SLA/Contract behaviours
Scripted REST APIs
TMF APIs, specifically:
TMF-632 (Customer)
TMF-637 (Product Inventory)
TMF-638 (Service Inventory future scope)
G-DxL canonical integration layer, async message handling, and queue sequencing.
Portal ecosystems:
COVE
Legacy Liferay portals
New portal direction (OPF / COVE2.0)
Product lifecycle management and its impact on:
Ticket behaviour
SLA clocks
Portal permissions
AGF routing
3.2 Product Leadership
Proven experience delivering multi-market enablement products.
Ability to define and lead incremental releases across multiple impacted platforms.
Strong competency in driving consensus across Group, RO, COVE, DXL and DevOps.
3.3 Analytical & Decision-Making Capability
Ability to interpret complex payloads, data models, state machines, and architecture diagrams.
Ability to challenge markets on data quality, product modelling, and compliance.
3.4 Communication & Stakeholder Engagement
Translate highly technical design decisions into stakeholder-ready communications.
Facilitate design authority sessions across Group, Market, DXL, ServiceNow, Security, and Portal teams.
4. Key Deliverables
Product roadmap for SN4B Product Inventory Onboarding
L3/L4 functional specifications and acceptance criteria
Updated solution intent, RAID, decision logs
Market onboarding artefacts (Romania + future markets)
SPDA documentation & sign-off
Backlog refinement packs (for SNOW, DXL, Portal teams)
Test-readiness and regression governance documentation
Post-MVP rollout plan including scaling strategy
5. Success Measures
Zero-defect integration for TMF-637 create/update and GET operations
Full alignment across Group DX, DXL, SNOW, and Portal stakeholders
Accurate lifecycle behaviour enforced across all product instances
Add-on modelling working end-to-end (BS, TS, relationships, portal visibility)
No regression to DigiCom or existing SN4B customer journeys
Successful market cutover for Romania with fully automated onboarding
Reduced manual onboarding effort and improved incident/service request routing accuracy
TPBN1_UKTJ