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Business Service Manager, Kingston upon Hull, East Yorkshire
Client:
Reed - UNLIMITED
Location:
Kingston upon Hull, East Yorkshire, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Views:
5
Posted:
12.05.2025
Expiry Date:
26.06.2025
Job Description:
Business Service Manager - Technology CSC - Counter Terrorism Policing HQ
Salary: The starting salary is £53,459, including allowances totaling £2,928. The salary breakdown is £50,531 basic, increasing annually up to £55,103, plus a location allowance of £1,928 and a non-pensionable allowance of £1,000.
Location: Birmingham
Description: Counter Terrorism Policing (CTP) relies on high-performing individuals. As a Business Service Manager, you will manage service level agreements, operational agreements, and contracts to ensure high-quality services supporting CTP's mission to keep the country safe. You will join the Customer Service Centre (CSC), providing national IT services for CTP, working with internal teams and third-party vendors to meet service level agreements.
You will monitor and manage services, produce management reports, track service levels, conduct reviews, and liaise with stakeholders to identify improvement opportunities. Experience with ITIL service management processes, including Service Level Management, Supplier Management, Service Reporting, Change Management, and Problem Management, is required. Technical knowledge should include IT hardware, Cisco and Microsoft technologies, data centre management, and automation tools. Strong communication and relationship-building skills are essential.
We value diversity and encourage applications from all backgrounds. We offer a competitive salary, pension, and professional development opportunities. This is an excellent opportunity for career progression.
How to apply: Click the "apply now" button below. Submit a CV, Personal Statement, and online application form in PDF or Word format. Your Personal Statement should explain your interest and suitability for the role. Applications must be received by 23:55 on 27th May 2025.
Additional information: The Met Police is committed to diversity, inclusion, and disability equality. We welcome applications from all backgrounds and provide reasonable adjustments during recruitment upon request.
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