TrackBack Southampton, England, United Kingdom
Senior Customer Success Manager
TrackBack Southampton, England, United Kingdom
2 weeks ago Be among the first 25 applicants
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At TrackBack, we're on a mission to help our clients achieve excellence in Lead Management. As a Senior Customer Sccess Manager, you’ll be the face of TrackBack, acting as a trusted advisor, strategic partner, and solutions expert to a portfolio of clients—primarily in the automotive sector.
We’re looking for someone who combines commercial savvy with client empathy, and who is passionate about delivering exceptional customer service while building long-lasting partnerships.
In this role, you will:
* Be the go-to contact for your client base, representing TrackBack with confidence.
* Advise clients on best practices for using our solutions to drive sales and satisfaction.
* Lead strategic meetings, quarterly reviews, and multi-agency collaborations.
* Identify growth opportunities within accounts and contribute to sales forecasting.
* Produce detailed monthly performance reports, translate insights into actionable recommendations and support R&D with market intelligence.
* Escalate and resolve issues effectively, maintaining our service excellence.
You should have:
* Proven experience in the management and development of client relationships, ideally in the automotive sales or marketing space.
* Excellent communicator, with strong presentation and interpersonal skills.
* Comfortable working independently, using your initiative to work to tight deadlines and manage your own schedule.
* Skilled in MS Office (Word, Excel, PowerPoint), with strong numeracy and attention to detail.
* Fluent in English (additional languages are a plus, but not essential).
We offer:
* Remote/flexible working, to support work-life balance, with travel to client sites.
* Opportunities for professional development and career progression.
* A collaborative and inclusive team environment.
If you're ready to take the next step in your career with us we'd love to hear from you. Just email your CV to recruitment@trackback.net with the subject Senior Account Manager and we will be in touch with a copy of the full job description and to discuss next steps.
No agencies please.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
* Industries
Automotive
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