Installation Specialist – North
Department: Sales
Please read the following job description thoroughly to ensure you are the right fit for this role before applying.
Location: Field-based (travel across the Midlands, the North and Scotland)
Reporting to: Sales Support Manager
About the Role
We're looking for a hands-on and customer-focused Installation Specialist to support the growth of the Rollover brand across the Midlands, the North and Scotland
This is a field-based, customer-facing role where you'll be responsible for installing, maintaining and repairing food-to-go equipment, as well as delivering professional training to customers on equipment use and food preparation.
This role is also a proven stepping stone into Sales — many of our Installation Specialists have successfully progressed into sales positions, making it a fantastic opportunity for anyone looking to build commercial experience and develop their career within Pilgrim's Europe.
You'll play a key role in ensuring our customers have a smooth, reliable experience — helping them get the most out of our products while representing the Rollover brand to the highest standards.
What You'll Be Doing
* Work proactively with account teams to plan and complete customer installations
* Install Rollover equipment to a high, consistent standard within agreed SLAs
* Deliver clear, engaging training on equipment use and food preparation
* Carry out a wide range of on-site equipment repairs and maintenance
* Ensure all food safety and preparation procedures are clearly communicated
* Complete job sheets, service logs and training records accurately
* Maintain and update customer records using systems such as Repsly
* Build strong relationships with customers and internal teams
* Manage your own diary effectively across multiple locations
What Success Looks Like
* High-quality, first-time-right installations
* Strong customer feedback and engagement
* Equipment uptime and reliability maintained
* Accurate records and clear communication with account teams
* Efficient planning and delivery across your territory
What We're Looking For
* A confident, customer-focused individual who enjoys working face-to-face with clients
* Comfortable working in a fast-paced, field-based environment
* Strong problem-solving skills with a practical, hands-on approach
* Self-motivated and proactive, with the ability to manage your own workload
* Good communication skills and the ability to explain processes clearly
* Positive attitude and strong ownership mindset
Experience in equipment installation, maintenance or food-to-go environments is advantageous but not essential.
Values & Behaviours
* Ownership: Takes responsibility for delivering high standards and customer satisfaction
* Determination: Finds solutions and gets the job done
* Simplicity: Keeps things clear, practical and effective
Why Join Us?
* Work in a varied, hands-on role with real independence
* Be the face of a fast-growing, well-known brand
* Build strong relationships with customers across your region
* Develop practical skills in equipment, training and customer service
* Join a supportive team within a leading food business
Ready to Get Started?
If you enjoy working on the road, solving problems and delivering great service to customers, this is a fantastic opportunity to build a rewarding, hands-on career. xsngvjr
Apply now and join us as an Installation Specialist – North, helping bring the Rollover brand to life across your region.