Job Description
This is a fast-paced, administrative and analytical role where you’ll manage a high volume of incoming work requests (typically 20-30 per day), coordinate quotations, and ensure works are accurately reviewed and processed within internal systems.
You’ll play a key role in ensuring that all chargeable works are correctly identified and recovered, supporting overall contract performance.
Key Responsibilities
1. Manage and allocate a high volume of remedial works quotations (typically £500-£10,000)
2. Review reactive and low-level works to determine whether costs are chargeable back to the client
3. Maintain and update records within CAFM systems (e.g. Maximo or similar)
4. Analyse data to support accurate commercial decisions and cost recovery
5. Work closely with operational teams and contractors to ensure smooth delivery of works
6. Support continuous improvement in quotation and chargeable works processes
7. Produce reports and insights using Excel and Power BI
Professional and Personal Competencies/Qualifications
8. Good understanding of reactive and remedial works within FM environments
9. Strong administrative and coordination skills, with the ability to manage high workloads
10. Advanced Excel skills (pivot tables, data manipulation, analysis)
11. Experience using Power BI or similar data visualisation tools
12. Familiarity with CAFM systems such as Maximo (or similar platforms)
13. Strong attention to detail and ability to make informed, data-led decisions
If you enjoy working at pace, solving problems, and making data-driven decisions, this could be the role for you - apply now.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.