The post holder is responsible for providing effective administrative support to the HR Business Partner, acting as the first point of contact for employees, clinicians and other external organisations for enquiries relating to employment issues and having responsibility for specific areas of work, including management of staff.
Main duties of the job
* Carry out administrative processes as instructed
* Assist with recruitment and pre-employment checks for all roles across the organisation
* Undertake full recruitment process and pre-employment checks for administrative roles i.e. reception/administration and ad-hoc roles as instructed by the HR Business Partner
* Provide weekly recruitment updates
* Have responsibility for maintaining staffing records in accordance with organisational policies and procedures and raising any areas of concern with the HR Business Partner
* Provide advice and guidance to managers and staff in-line with areas of responsibility
* Support with the review and implementation of policies and procedures
* Act as the first point of contact on behalf of the HR Business Partnerwhen required
* Support the Associate Director Of Human Resources and HR Business Partnerwith any formal processes i.e. disciplinary, performance management, grievance
* Support managers and staff by providing advice and guidance in relation to the implementation and ongoing monitoring and review of the Management of Attendance Policy, carrying out administrative and reporting processes as required and raising any areas of concern with the HR Business Partner
* Have responsibility for ensuring that the organisation has a robust flexible working policy and process
* Provide day to day management of the HR Administrator and HR Apprentice
About us
South Doc Services (SDS) is a non-profit making GP co-operative based in South Birmingham. We have been successful providing primary, community and secondary care based services since 1996.
Between us, we have a wealth of experience in working across the health economy. We have built strong professional relationship with Urgent Care providers. They include NHS 111, WMAS, BCHC and secondary care.
Job responsibilities
Job summary
The post holder is responsible for providing effective administrative support to theHR Business Partner, acting as the first point of contact for employees, clinicians and other external organisations for enquiries relating to employment issues and having responsibility for specific areas of work, including management of staff.
Key responsibilities
* Carry out administrative processes as instructed
* Assist with recruitment and pre-employment checks for all roles across the organisation
* Undertake full recruitment process and pre-employment checks for administrative roles i.e. reception/administration and ad-hoc roles as instructed by the HR Business Partner
* Provide weekly recruitment updates to recruiting managers
* Provide weekly recruitment updates for the Associate Director of HR
* Have responsibility for maintaining the staff training database and raising any areas of concern with the HR Business Partner
* Have responsibility for maintaining staffing records in accordance with organisational policies and procedures and raising any areas of concern with the HR Business Partner
* Provide advice and guidance to managers and staff in-line with areas of responsibility
* Support with the review and implementation of policies and procedures
* Act as the first point of contact on behalf of the HR Business Partnerwhen required
* Support the Associate Director Of Human Resources and HR Business Partner with any formal processes i.e. disciplinary, performance management, grievance
* Handle other telephone and general enquiries
* Taking messages
* Processing all forms of communication relation to areas of work
* Support managers and staff by providing advice and guidance in relation to the implementation and ongoing monitoring and review of the Management of Attendance Policy, carrying out administrative and reporting processes as required and raising any areas of concern with the HR Business Partner
* Have responsibility for ensuring that the organisation has a robust flexible working policy and process
* Support the HR Business Partner with Lunch and Learn workshops as required
* All forms of data entry and record keeping relating to areas of work
* Follow and adhere to Health and Safety procedures
* Ensuring work areas are tidy
* Provide day to day management of the HR Administrator and HR Apprentice
* Any other delegated duties considered appropriate for the post
Communication
* Communicate effectively to deliver excellent customer service to colleagues, practices and external partners
* Communicate effectively to handle delicate matters with discretion and tact while maintaining confidentiality
* Promote effective teamwork with all staff
* Provide appropriate communication to identify problems and solutions promptly
Special Requirements of the post:
* An understanding, acceptance and adherence to the need for strict confidentiality
The Job Description will be subject to periodic review and amendment in consultation with the post-holder.
Person Specification
Qualifications
* - GCSE English or equivalent Grade C or above
* - HR qualification or experience relevant to the post
* - RSA II typing/word processing or equivalent
Personal Qualities
* - A willingness to work in a flexible and cooperative manner with colleagues
* - Ability to handle delicate matters in a discrete and tactful manner
* - Ability to have difficult conversations when necessary, but in a sensitive manner
* - Ability to work as a team or on own initiative
* - Confident in giving advice and support to managers in a individual or group setting
* - Ability to cope with change
* - Reliable
* - Good time keeper
* - Friendly and approachable
* - Willingness to undertake a DBS check if needed
* - Willingness to undertake training
* - Able to cope under pressure in a fast paced environment
Knowledge
* - Good standard of communication both orally and in writing
* - A specific understanding of the confidential nature of the work in hand
* - Conversant with Microsoft Office
* - Understanding of confidentiality and Data Protection Act
* - Up-to-date knowledge of Employment Law
* - Knowledge of CQC regulations
Experience
* - Previous experience of working in an office environment
* - Previous experience of working in a HR role
* - Previous experience of working within the NHS or a similar environment
* - Experience of working in a fast pace environment
* - Experience of working within a HR Department in an organisation of 100 members of staff or more
* - Previous experience of managing staff
Skills
* - Proficient in reading and writing English
* - Able to speak and understand fluent English to receive and issue instructions in English and without the risk of misunderstanding
* - Strong organisational skills and ability to maintain complete and accurate record systems
* - Ability to work under own initiative and prioritise workload to meet deadlines
* - Ability to provide excellent customer service
* - Ability to follow and apply policies and procedures
#J-18808-Ljbffr