Agricultural Service Manager – West Sussex Location: West Sussex Hours: 42 hrs/week, Monday–Friday 8:00–17:30 (1-hour unpaid lunch). Occasional alternate Saturdays and peak periods may be required Salary & Benefits: Competitive, dependent on experience, plus company vehicle and profit-related bonus. Holt Recruitment is working with a leading Agricultural and Groundcare dealership group to recruit a Service Manager for their West Sussex branch. This is a rare opportunity to join a high-performing branch and lead a skilled, motivated team, ensuring excellent customer service and top-quality repairs. Key Responsibilities: Lead, mentor, and support service technicians to deliver high-quality repairs Manage departmental workflow, including scheduling, P&L, KPIs, and warranty claims Maintain excellent customer relationships, resolving issues efficiently and diplomatically Communicate effectively with management, customers, and team members Ensure compliance with company procedures and safety standards Handle staff matters confidently and in line with company policies Plan and organise workloads to maintain smooth operations, including peak periods such as harvest Work independently and proactively solve operational challengesSkills & Experience: Strong technical knowledge of agricultural machinery, ideally including CNH, New Holland, and Case products Previous supervisory or management experience in a busy service environment Experience managing KPIs, P&L, and warranty processes Excellent communication and interpersonal skills Organised, proactive, and able to multitask effectively Confident in managing staff and customer expectations Hands-on approach with a practical understanding of service operationsAdditional Benefits: 32 days holiday (inc. bank holidays), workplace pension, life assurance (2x salary), staff discounts, flu jabs, sick pay scheme, and employee referral scheme If this fantastic opportunity sounds like the perfect role, apply today! For more information or a confidential discussion, please contact David Hockley at Holt Recruitment on (phone number removed) DH