About the Role
:
We are looking for a Property Advisor to deliver a frontline housing service, supporting customers at various stages of their tenancy journey. This role plays a key part in sourcing, assessing and allocating properties to ensure contractual targets are achieved while maintaining a high standard of customer service. Working primarily from the Basingstoke office, you will manage a varied caseload and build strong relationships with property providers and partners. Occasional travel to properties and alternative areas nationally may be required.
Key responsibilities include:
1. Building relationships with letting agents and landlords
2. Procuring properties in line with scheme requirements
3. Managing a caseload of applications to secure suitable accommodation
4. Managing a portfolio of housing stock and allocating appropriate accommodation
5. Ensuring accurate and up to date records through case updates and stock audits
6. Delivering regular reporting and escalating risks as appropriate
7. Developing relationships with new and existing property providers and third parties
8. Supporting colleagues and undertaking ad hoc projects when required
9. Ensuring compliance with Mears code of conduct, contractual terms and group policies and procedures
Role Criteria:
10. Experience within lettings or estate agency
11. Strong customer service experience
12. Ability to manage a large workload and work under pressure
13. Good organisational and administrative skills
14. Full UK driving licence
Benefits we can offer you
15. 25 days annual leave plus bank holidays
16. Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
17. Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
18. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
19. Family friendly policies
20. Access to EAP Counselling sessions