This is an analyst-level Business Analyst role within the Information Systems & Change (IS&C) function. The position sits in the Change Delivery & Adoption team, meaning the focus is not just on gathering requirements, but ensuring changes are successfully implemented and adopted by the business. The main purpose of the role is to: Understand business needs Define clear, structured requirements Improve processes and services Ensure projects deliver measurable business value Support smooth implementation and adoption of new systems or improvements Business Analysis & Process Improvement Investigate and document current business processes Identify inefficiencies and areas for improvement Ensure solutions balance cost, quality, and outcomes (value for money focus) Requirements Gathering Run workshops and interviews Gather and prioritise business requirements Write user stories and acceptance criteria Maintain traceability from idea to deliver Implementation & Adoption Support training and create user guides Help transition solutions into business-as-usual Ensure changes are embedded successfully GCS is acting as an Employment Business in relation to this vacancy