We currently have a Litigation Case Coordinator position available to join our team working in Bournemouth. Joining us on a full-time, permanent basis, you will receive a competitive salary of £27,010 per annum plus excellent benefits whilst working within a progressive and supportive environment.
About the role:
We are looking for a reliable Litigation Case Coordinator who wants to work in a progressive and supportive environment. The role involves providing excellent customer service to our customers who have outstanding debt which will need to be managed through our Litigation and Enforcement processes, deciding on the most appropriate course of action
What you will be doing:
* Taking ownership of customers issues, relieving customers stress while guiding them to a quick and easy resolution with minimum effort from our customers
* Showing initiative in offering a bespoke service and SWW (South West Water)/BW (Bournemouth Water) offerings based on customers individual circumstances
* Developing a comprehensive grasp of disengaged customer’s circumstances to enable an appropriate payment arrangement and affordability plan to be agreed, or to highlight the ramifications of non-payment
* Solving the customer’s initial query and identifying future problems whilst proactively identifying any future benefits or requirements the customer might have
* Sharing insights with peers and management. With alignment to our company values, promote a collaborative approach to continuously improving our customer service experience
* Working will involve incoming and outbound telephone contacts, written correspondence, non-contact administration and representing the Client in contact with third parties and customer representatives and maintaining accurate records of contact with customers utilising our CRM system
* Managing individual customer cases using appropriate Litigation and Enforcement strategies to maximise debt collection whilst adhering to Court process
What we are looking for:
* Good general standard of education with a minimum of GCSE Grade C or equivalent in English and Maths
* Excellent communication skills, including:
* Able to lead discussions
* Communicates confidence through positive language making own decisions (where necessary) via the telephone
* Strong negotiation and reasoning skills
* Evidence you can work under pressure ensuring that strict timelines/deadlines are achieved
* Open and honest demeanour, sincerity whilst remaining tactful
* Friendly and socially confident, with a willingness to engage with others
* Confidence to direct and manage a call through to resolution
* Forward thinker who shows initiative and takes ownership
* Advocate of Innovation
What's in it for you:
We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing development and training for a long-term career with us. We’re one of the largest companies in the South West and are proud to have been awarded Investors in People recognition.
Generous holiday allowance plus bank holidays
A discretionary Bonus
Competitive Contributory Pension
Access to the Company Sharesave Scheme
Various health benefits
And more