About us Audley Travel is an award-winning, consistently recognised tour operator that specialises in tailor-made travel in over 80 countries. Our clients come to us because we are the true experts of the region and use our knowledge to provide meaningful travel experiences. Our employees are passionate about travel and exploring other cultures, take a look at our video below to get a real taste of who we are and what we love doing: Celebrating 25 years of travel The role: As the Administrator, you will work within our Cancellations Department, supporting the Treasury Team in all aspects of the end-to-end process for group booking cancellations. You will be responsible for processing booking cancellations for both the UK and US entities. Key responsibilities include: Ownership of the cancellation tracker, updating this daily with all new cancellation tickets, reviewing, and pushing them into current workflows Processing of all cancellations for both the UK/US, and to be the point of contact with various business stakeholders for associated cancellation costs, calculation of cancellation costs to the client and preparing the booking for refund Recording Land/Air cancellation costs in each booking through the reservation system at the point of cancellation and review on a weekly basis Cancellation invoice check and send Review weekly trends on cancellations by interest and value for KPI reporting To manage the cancellation refund process and identify which method of payment was originally used and coordinating with Treasury and Accounts Receivable teams to process the payment. Assist with the weekly/monthly reporting of cancellation volumes and value by sales department. About you You will have previous experience in an administrative or customer service role and be able to work to tight deadlines in a busy environment with changing demands. Additional experience required: Self-motivated with strong attention to detail An excellent communicator both written and verbal Pro-active and able to use own initiative Flexible team player Good Excel skills at intermediate level Excellent problem-solving skills with the ability to think ‘outside of the box’ Able to work autonomously and in a team Good understanding of Office 365 including MS Word, Excel, SharePoint and Outlook Why Audley We are committed to our employees’ quality of life and value the importance of flexibility by offering hybrid working where you can split your time between our wonderful office in Witney and remotely from home or elsewhere in the UK. We ask that our employees join us in the office for a minimum of 3 days a week. There’s more: Holiday - 25 days rising to 30 days with length of service A day off for your birthday A day off for volunteering to support a charity, local support group or community work of your choice Healthshield health cash plan - money back for costs associated with everyday healthcare (including optical, dental, medical, prescriptions, physio), and access to medical and wellbeing resources such as a GP service, employee assistance programme and counselling Enhanced family leave Enhanced pension scheme Life insurance Discounted Audley trips (for you and your friends & family) and exclusive access to staff travel discount websites Gympass – a wellbeing platform that gives you unlimited, discounted access to top gyms, studios, and wellbeing apps Benefits Platform – a reward scheme that gives you discounts and cashback with hundreds of retailers Sabbatical leave Long service awards We believe it's our people that make the difference and who build Audley into the success it is today. We pride ourselves on enabling people to reach their full potential through promoting and celebrating a diverse and inclusive working environment.