Overview
Patient Administrator - Front of House/Reception - 12 Month Fixed Term Contract at Circle Health Group. This is a full-time role based at The Meriden Hospital in Coventry, working 37.5 hours per week with a flexible shift pattern. Salary: £24,434.00 per year.
Duties
* Contribute to the smooth running of the patient administrative process throughout the patient journey.
* Ensure Circle Health Group best practice process maps are followed to provide an efficient, professional and standard service to all patients, visitors, consultants and staff.
* Ensure all patient queries are dealt with efficiently and professionally.
* Manage all incoming and outgoing mail.
* Approve electronic bookings received via the relevant system and update any bookings received via email.
* Maintain knowledge of Health and Safety at Work Act, taking appropriate measures for patients, relatives, visitors, hospital staff and contractors.
* Comply with all relevant mandatory training.
Applicants Should Meet The Following Criteria
* Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence.
* Proficient in the use of a PC, including the use of software and systems.
* Basic financial awareness.
* Previous administration experience in a private healthcare environment would be beneficial.
* Front of House/Reception experience is essential.
* Excellent customer service and communication skills.
Salary & Benefits
* 25 days holiday per year + bank holidays, increasing to 30 days with service.
* Private Pension Scheme.
* Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions.
* Friends & Family Hospital Discounts.
* Family-friendly policies, including enhanced Maternity, Paternity & Adoption pay.
* Non-contributory life insurance.
* Staff engagement hub with access to discounts and extensive rewards and voluntary benefits.
* Resources and services to support wellbeing.
* Employee recognition programmes.
* Industry-leading training and development opportunities.
Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all colleagues. Our values are selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative, guiding our purpose and culture. To find out more about the Circle Health Group Philosophy, visit: https://careers.circlehealthgroup.co.uk/why-circle/our-philosophy
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