Anderson Knight are delighted to be retained by our 3rd sector client on the critical appointment of a newly created Commercial Manager.
This is an exciting opportunity to join a purpose-driven organisation dedicated to improving the lives of people across Scotland. Through its innovative model, the organisation generates vital funding for community projects tackling poverty, health, wellbeing and opportunity.
This is a high-impact opportunity to play a key role in driving commercial performance and sustainable income growth. You’ll combine data-driven insight, commercial strategy and cross-functional collaboration to enhance supporter acquisition, improve retention, and maximise long-term value and directly contributing o meaningful social outcomes.
Main responsibilities
* Develop and deliver commercial strategies that support financial sustainability while aligning with organisational impact
* Lead contract negotiation and management, ensuring effective governance and risk mitigation
* Oversee forecasting, budgeting, and income performance to drive sustainable growth
* Optimise cash flow, cost recovery, and overall profitability across income streams
* Improve operational efficiency through cost control, process optimisation, and supplier performance management
* Support the development of competitive, compliant commercial proposals and partnerships
* Analyse multi-channel marketing performance to identify drivers of acquisition, conversion, and ROI
* Provide clear, actionable insights to improve marketing effectiveness and supporter growth
* Enhance CRM and email performance through segmentation, testing, and optimisation
* Analyse retention, churn, and lifetime value to strengthen long-term supporter relationships
* Develop reporting and dashboards that translate data into meaningful commercial insight
* Collaborate with marketing, finance, and operational teams to support decision-making and performance
* Build commercial awareness across teams and promote a data-driven, continuous improvement culture
What Success Looks Like
* Increased supporter acquisition and improved conversion performance
* Reduced attrition and stronger supporter lifetime value
* Clear visibility of income drivers and organisational performance
* Faster, insight-led decision-making across commercial and marketing functions
* Stronger financial sustainability aligned to organisational purpose
Desired Experience
* Commercial, marketing analytics, CRM, or performance-focused background
* Experience analysing customer/supporter journeys, campaigns and income performance
* Exposure to CRM and email marketing platforms within a fundraising or subscription environment is advantageous
Skills
* Strong analytical capability (advanced Excel essential; Power Query desirable)
* Experience with BI and data visualisation tools (e.g. Power BI, Tableau)
* Ability to translate data into meaningful commercial and strategic insight
* Strong stakeholder management and cross-functional collaboration skills
Why This Role
* High-impact position with direct influence on income growth and sustainability
* Opportunity to shape how data and commercial insight drive organisational strategy
* Work at the intersection of purpose and performance, supporting meaningful outcomes
For more information and to apply, please submit an up to date CV now.