To provide a full administration service to the Professor Harper Trauma Clinic (PHTC) in Fracture Clinic at the LRI. You will be required to support patients in a compassionate and efficient manner through the emergency pathway.
Working closely with medical and nursing teams in Fracture Clinic to ensure the quality standards of the Trust are met. You will work flexibly to cover a seven-day service.
To provide support and guidance to patients, carers, relatives, and others contacting the service. You will provide a first point of contact for all levels of staff, patients and their relatives.
You will be required to work autonomously and manage your own workload to prioritise the needs of the service.
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
• high-quality care for all,
• being a great place to work,
• partnerships for impact, and
• research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
• we are compassionate,
• we are proud,
• we are inclusive, and
• we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/
You will need to display clear communication skills in interactions with patients and staff to be successful in this busy and pressured outpatient department.
You will be responsible for answering and prioritising telephone enquiries in a timely manner from patients, relatives, other departments and GP practices.
You will proactively co-ordinate requests for appointments ensuring that each patient receives the appropriate follow up appointments.
In return you will be fully supported to learn and develop in this exciting role. As part of the admin, nursing and medical team in Orthopaedics at the LRI, you will gain experience and confidence in dealing with the public.
This advert closes on Monday 25 Aug 2025 #J-18808-Ljbffr