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At Eagers Automotive we are more than just automotive retailing; we are a multi-faceted cohort of great people doing great things.
About the Role
Essendon Ford is seeking a professional and customer-focused Service Advisor to join our dedicated service team. As the first point of contact for our service guests, you will be instrumental in delivering a seamless and positive experience from initial check-in to vehicle collection.
Key Responsibilities
* Greet and assist guests with service bookings and enquiries
* Prepare repair orders and clearly communicate required work to guests
* Liaise with technicians to provide timely and accurate vehicle status updates
* Maintain open and consistent communication with guests throughout the service process
* Upsell additional services and ensure all work is authorised and completed to the highest standard
Skills & Experience
* Experience in a Service Advisor or similar customer service role (automotive experience preferred)
* Excellent communication and interpersonal skills
* Proven ability to multitask and prioritise in a fast-paced environment
* Professional presentation with a strong attention to detail
* Current and valid driver's licence
What We Offer
* Industry leading commission structure.
* Ongoing training and development to support your growth
* Work with a respected dealership and a supportive leadership team
* Staff discounts across a wide range of automotive products and services
* Full-time, stable employment with opportunities for career advancement
Our Culture
At Essendon Ford, we're proud to be part of the Eagers Automotive group - Australia's largest and most respected automotive retailer. We're a high-performing dealership with a strong commitment to exceptional customer service and team collaboration. Our people enjoy a supportive work environment, efficient operations, and clear pathways for career development.
Ready to Join the Team?
If this opportunity sounds like a fit for you, click APPLY now and take the next step in your career.
We are an equal opportunity employer and welcome applicants from all backgrounds to apply.
Eagers Automotive. Moving together.
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Salary match Number of applicants Skills match
Retail & Consumer Products 5,001-10,000 employees
Eagers Automotive Limited is the leading automotive retail group in Australia and New Zealand, with a long and proud history of over 110 years.
We are Australasia's largest and most dynamic automotive retailer employing over 8,000 team members across 300 dealerships and growing.
Our core business consists of the ownership and operation of motor vehicle dealerships. We provide full facilities including the sale of new and used vehicles, service, parts and the facilitation of allied consumer finance.
Our operations are located across Brisbane, regional Queensland, Adelaide, Darwin, Melbourne, Perth, Sydney, the Newcastle/Hunter Valley region of New South Wales, ACT, Tasmania and Auckland.
Eagers Automotive Limited is the leading automotive retail group in Australia and New Zealand, with a long and proud history of over 110 years.
We are Australasia's largest and most dynamic automotive retailer employing over 8,000 team members across 300 dealerships and growing.
Our core business consists of the ownership and operation of motor vehicle dealerships. We provide full facilities including the sale of new and used vehicles, service, parts and the facilitation of allied consumer finance.
Our operations are located across Brisbane, regional Queensland, Adelaide, Darwin, Melbourne, Perth, Sydney, the Newcastle/Hunter Valley region of New South Wales, ACT, Tasmania and Auckland.
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