Are you passionate about developing people and delivering high-quality training? We are looking to recruit a Trainer for our Operational team. Reporting to the Operations Senior Trainer, you will design, deliver, and support engaging training programmes for both new starters and existing colleagues. You will play a key role in our induction process, guiding new joiners through their training journey and supporting them during their 'Grad Bay' period, ensuring they are set up for success.
Hood Group is a UK‑based insurance provider that partners with start‑ups, consumer brands, and large insurers to deliver innovative insurance solutions. Established in 1983 and with over 40 years' experience working across the insurance industry, the company aims to help its partners, including well‑known household brands and high‑street retailers, transform their insurance proposition by delivering innovative business models and products that enhance customer engagement and drive growth.
Key Responsibilities
* Deliver engaging classroom and virtual training sessions
* Design and deliver training programmes, including eLearning content
* Provide induction and refresher training on our products and processes
* Support new starters and operational staff during the 'Grad Bay' process
* Conduct training needs analysis and provide timely feedback
* Contribute to our Learning & Development community through our HR platform
* Carry out training administration and represent the training function across the business
* Stay up to date with training trends and best practices for the contact centre environment
What We Need From You
* Experience in training staff, including designing and reviewing training materials
* Highly organised, confidential, and performance driven
* Excellent communication, influencing, and rapport‑building skills
* Ability to motivate others and foster a positive learning environment
* Previous experience within a contact centre Learning & Development function (beneficial)
Why Join us?
At Hood Group, we take pride in creating a collaborative working environment that nurtures creativity and encourages forward thinking. Joining our team means more than just achieving objectives – it's about being part of a community that makes working at Hood Group truly exceptional.
Our comprehensive benefits package includes:
* 31 days annual leave (including bank holidays)
* Employee Assistance Program
* Pension Scheme
* Health cash plan
* Incentive of £250 on Refer a friend scheme
* Social company events, we want you to be part of the Hood Group community
* Employee Recognition Scheme – Hood Stars, we celebrate and recognise your contribution to Hood Group
* We will supply your laptop and any other necessary professional equipment as required
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