Amazons Customer Service (CS) department is seeking an experienced Business Analyst to join the team. The successful candidate will be a key member of the Amazon CS Data Analytics Support Hub (DASH) and will translate business problems into actionable business insights.
Responsibilities
* Translate complex or ambiguous business problem statements into analysis requirements.
* Proactively and independently work with stakeholders to define analytical approach and construct use cases.
* Build knowledge on data and metrics of the wider business to provide the big picture on the customer experience and how it translates into business metrics.
* Solve ambiguous analyses with non-defined inputs and outputs; dive into the heart of the problem and identify root causes.
* Derive recommendations from analysis that significantly impact a department, create new processes, or change existing processes.
* Work with a variety of data sources and large data sets, pull data using efficient query development, and provide a holistic and consistent view of the data.
* Provide insights through basic statistical measures such as hypothesis testing for improvement initiatives.
* Actively drive automation of data requirements by scaling data processes and create self-service tools.
* Communicate complex analytical insights and business implications effectively.
* Actively manage the timeline and deliverables of projects, anticipate risks and resolve issues.
Qualifications
* Bachelors degree or equivalent.
* Experience defining requirements and using data and metrics to draw business insights.
* Experience with Excel.
* Experience with SQL.
* Experience in financial/business analysis.
* Masters degree in computer science, engineering, mathematics or equivalent.
* Experience in Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau.
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