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About us
We are the leading Asian-inspired quick-service retail and grocery brand with over 80 restaurants across the UK, Belgium, and a growing wholesale business across Europe and beyond. Our renowned delicious food made fresh in every restaurant, every day, has made itsu a top choice for healthy eating.
In addition to our restaurants, itsu [grocery] offers a range of high-quality Asian-inspired foods available online and in supermarkets. We are excited to be one of the leading brands in this specific group and have ambitious plans for continued growth both domestically and globally.
With its best-in-class-food, latest technology, innovation, and talented workforce, itsu is the future of fast food.
This is the job
As Maintenance Operations Manager, you will lead and deliver day-to-day repair and maintenance operations across itsu's UK restaurant estate, including Academy sites. Reporting to the Property Director, you will manage a small in-house team and coordinate external contractors to ensure efficient, safe, compliant, and cost-effective repairs and preventative maintenance. The role is hands-on, with a strong focus on operational execution, prioritisation, and continuous improvement.
Core Responsibilities
* Lead and optimise repairs and maintenance activity across the UK estate, ensuring issues are resolved quickly and cost-effectively.
* Coordinate and prioritise reactive and planned maintenance work through the helpdesk function.
* Manage and support a small team of Maintenance Technicians and a Maintenance Helpdesk Coordinator.
* Oversee onboarding, performance reviews, and development plans in line with itsu processes.
* Manage external contractors and service providers, ensuring quality, value for money, and adherence to SLAs.
* Ensure all statutory maintenance, health and safety, and compliance requirements are met across the estate
* Manage the repairs and maintenance budget, including cost control and forecasting.
* Coordinate and manage the annual "upgrade" programme and associated budget.
* Identify opportunities to improve efficiency and reduce avoidable costs.
* Support ESG initiatives through energy efficiency, water conservation, and sustainable maintenance practices.
* Provide clear reporting and insight to the Property Director on performance, risks, and priorities.
This is you
* Proven experience in a maintenance or repairs leadership role within retail, hospitality, or a similarly fast-paced environment.
* Experience managing technicians, helpdesk functions, and external contractors.
* Strong working knowledge of health, safety, and statutory maintenance requirements.
* Confidence managing budgets, priorities, and competing demands.
* A practical, solutions-focused mindset with strong organisational skills.
* Clear, calm communication and the ability to work effectively with Operations teams.
* Relevant technical or maintenance qualifications are desirable, but not essential.
Perks and Benefits
* A competitive salary
* Flexible working, including 1 day a week from home, and up to 2 week a year working from abroad
* Generous time off allowances [including bank holidays]
* Free breakfast and snacks available everyday
* A free itsu lunch whenever you are in the office and 50% off in all stores, for when you are not
* We cover a variety of different benefits such as physical, mental, financial, environmental and social wellbeing
* An array of business events and socials throughout the year
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