Overview
Restaurant Manager - White City House, West London at Soho House & Co.
We are currently looking for an outstanding Restaurant Manager to oversee the smooth running of the restaurant operations whilst delivering exemplary service. You’ll be consistent, reliable and excited to be part of leading a first-class team and growing the business. You will have a real passion for what you do, with the ability to build relationships with members and guests alike. Having previous experience in a similar management role, you will understand how to deliver quality service, working at pace, with a positive and engaging personality. As part of our Soho House team your role is to make sure that our members have an amazing experience every time. Possessing natural hospitality charm, we will give you a platform to connect, grow, have fun and make an impact.
White City House – About the Location
Located in the former BBC headquarters in West London, White City House features 1960s-style interiors, a state-of-the-art gym and rooftop pool and bar. The club features a screening room, a Cecconi’s Northern Italian restaurant, our Japanese restaurant Nori with cabaret performances, plus daily music and event programming. In addition, we have 45 bedrooms housed within the original Grade-II listed Helios building.
Main Duties
* Coordinating daily restaurant management operations
* Delivering superior food and beverage service and maximizing member satisfaction
* Responding efficiently and accurately to restaurant customer complaints
* Coordinate daily Front of the House and Back of the House restaurant operations
* Organize and supervise shifts
* Appraise staff performance and provide feedback to improve productivity
* Estimate future needs for goods, kitchen utensils and cleaning products
* Ensure compliance with sanitation and safety regulations
* Manage restaurant’s good image and suggest ways to improve it
* Control operational costs and identify measures to cut waste
* Create detailed reports on weekly, monthly and annual revenues and expenses
* Recommend ways to increase productivity and revenues
* Train new and current employees on proper member service practices
* Implement policies and protocols that will maintain future restaurant operations
What We Are Looking For
* Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role
* Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
* Familiarity with restaurant management software, like OpenTable and Micro
* Strong attention to detail
* Excellent customer service
* Fluent in English
* Organised and reliable
* Ability to work and maximize relationships within a diverse team
* Computer literacy within Opera, Micros and Adaco advantageous
Hours & Location
* White City House Opening Hours (subject to change): Mon – Weds 7am – 12am; Thursday 7am – 2am; Friday 7am – 3am; Saturday 8am – 3am; Sunday 8am – 12am
* Nearest Station: White City, Wood Lane, Shepherd’s Bush, Shepherd’s Bush Market
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Management and Manufacturing
Industries
* Hospitality
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