We’re looking for an organised, proactive Service Coordinator to join our fast-paced HVAC service team in Nottingham. This is a fully office-based role, perfect for someone who thrives in a busy environment and enjoys keeping operations running smoothly.
As a key part of our service department, you’ll be coordinating engineers, managing schedules, tracking jobs, handling deliveries, and ensuring our clients receive a professional and efficient service at every step.
What You’ll Be Doing
* Planning, scheduling, and coordinating engineers for PPM and reactive callouts.
* Using Job logic to log, track, and update all job details.
* Liaising with customers to confirm appointments and provide job updates.
* Managing deliveries, parts orders, and distributing materials to engineers or sites.
* Supporting the Service Manager with admin tasks, quotations, and reports.
* Monitoring engineer timesheets and assisting with invoicing and job closure.
* Handling general office admin including phone calls, emails, and inter-department coordination.
* Maintaining strong relationships with clients, engineers, and suppliers.
* Ensuring compliance with F-Gas, H&S, and company procedures.
What We’re Looking For
* Experience as a Service Coordinator, Scheduler, or Service Administrator (HVAC/M&E/FM preferred).
* Confident using Job logic or similar service management/CAFM software.
* Strong organisational and multitasking skills.
* Excellent communication and customer service abilities.
* Proficient in Microsoft Office (Outlook, Excel, Word).
* High attention to detail with a proactive, problem-solving mindset.
* Knowledge of HVAC terminology or engineering operations (desirable, not essential).
* GCSEs or equivalent; NVQ in Business Administration is a bonus.
Package:
* Competitive salary £27,000–£30,000 depending on experience.
* 40-hour week, Monday–Friday.
* 20 days holiday + bank holidays.
* Pension contribution.
* Free on-site parking.
* Training and career progression within a growing HVAC business.
Interested? Apply Today!
If you’re organised, confident, and ready to join a busy and supportive team, we’d love to hear from you