Location: Hybrid – 3 days office (Wilmslow HQ), 2 days from home
We are The Citation Group - a collective of businesses dedicated to supporting small and medium-sized enterprises across a range of essential services. We know that running a business means juggling a lot. Our mission is to ease these pressures by providing expertise, guidance, and solutions that enable business leaders to focus on what they do best. From HR and Health & Safety to Cybersecurity, E-Learning, and ISO compliance, we’ve got you covered.
Citation has achieved strong growth through a combination of organic expansion and strategic acquisitions, continually broadening our expertise, services, and reach to create a one-stop shop that supports businesses across the UK, Canada and Australia.
The role
Understand and document overlapping products, services, processes, and capabilities, to aid target state definition with the business stakeholders Document ‘as is’ and ‘to be’ processes.
Conduct gap analysis and change impact assessments from current to target state for people, clients, systems and process. Work with business and technology to support “to be” state defining functional business requirements.
Work with business and technology teams in the creation of User Acceptance Test plans and lead UAT efforts.
Support Business and data analysis activities in Customer Migration, data archiving or Value Creation Projects as part of the M&A integration process.
About you
The ideal candidate will have a strong blend of business process and change impact analysis, the ability to define business requirements, as well has good technical skills that include data collection, analysis and requirements definition for the creation of data sets for data migrations or archiving. A strong team player and who is prepared to roll their sleeves up and get stuck in.
* Experience with business process design and documentation; ‘as is’ and ‘to be’, gap analysis.
* Proven experience of modelling tools; Process models, use cases/stories, entity relationship diagrams etc.
* Significant experience with process and information gathering approaches; interviews, workshop facilitation, shadowing etc.
* Strong experience of data analysis and proficiency in Excel.
* Strong understanding of change management principles and practices.
* Experience with SaaS Projects across Salesforce, Ecommerce etc....
* Proficient user of PowerPoint and Visio.
* Utilising and implementing AI across the group to increase efficiency and ensure we deliver quality MI and processes improvement at pace.
Here’s a taste of the perks we roll out for our extraordinary team members
25 Days of Holiday + 8 Bank Holidays: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cozy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.
Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.
Post-Wedding Bliss: Newlyweds, we’ve got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness.
Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family.
Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.
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