PRIMARY ROLE RESPONSIBILITIES
* Drive the highest levels of service delivered within our bar, and providing direction to our bartenders, bar floor team and hosts.
* Run services within the bar throughout the day, offering the highest levels of service to all guests. Have a hands‑on approach to service and hosting, driving standards at all times.
* Implement training plans and deliver on‑the‑job training to drive the smoothest, most polished levels of service.
* Carry out knowledge and cocktail & drinks training and work to continuously improve the team’s knowledge to better enhance the guest experience.
* Support the commercial running of the bar operation including approving rota hours and placing orders.
* Have a hands‑on approach to service and hosting, driving standards at all times.
* To have a comprehensive knowledge of food and beverage menu options to be able to offer guests recommendations, including understanding the allergens present.
APPLICANT REQUIREMENTS
* At least 3 years’ experience working in a full‑service, high‑end restaurant and/or bar.
* At least 1 year’s experience training others in a Bar or Restaurant environment.
* Experienced in overseeing bar operations, team, and customer service.
* Strong knowledge of classic cocktails, wines and spirits is essential.
* Strong commercial awareness with the ability to strategically drive revenue.
* Experience in running services and carrying out cash up.
* Strong knowledge of wines and wine pairings with dishes is essential.
* An enthusiastic individual who will promote our culture of positivity.
* Be task oriented with a great pride for the work they do and attention to detail.
* Flexible with shift patterns and available around the needs of our business.
* Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team.
WHAT WE OFFER
In addition to being part of a culture infused with positivity and opportunity for ongoing development, tangible benefits you could enjoy when you join our team include:
FINANCIAL
* Special discounts on stays and dining at any Dakota.
* Bonuses to recommend a friend to join our team and for each mention on Trip Advisor.
* Additional holiday day on the first anniversary of your employment.
* Meals on duty and uniforming.
WELLBEING
* Access to our Employee Assistance Program which includes free private mental health support and counselling sessions, video GP consultations and private prescription services, as well as access to daily rewards to be cashed out for shopping vouchers.
* Support from our in‑house Mental Health Champions.
* Family‑friendly flexible working options.
* Participation in meaningful initiatives such as Macmillan Cancer Support Coffee Morning and the Walk for Wellbeing, supporting causes that matter while connecting with colleagues.
CAREER DEVELOPMENT
* Accredited, certified compliance training given on employment.
* Access to a suite of external, certified resources via our Learning Management System.
* Supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan.
* Opportunities to undertake both internal and external training courses, including potential for in‑house Apprenticeships.
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