What will you be doing?
Caring for families is at the heart of what we do.
In this role you’ll lead and manage the daily requirements of allocated care centres. You’ll help lead teams, monitor budgets, compare data from previous years, ensure improvement, and maintain exemplary standards of care.
As Funeral Operations Lead, you’ll implement and deliver the wider Funeral business plan, focusing on industry‑leading service and profitable market‑share growth.
Client and colleague care will be at the core of your role. Responsibilities include standards, fire, security, health & safety, vehicle and equipment maintenance, colleague training, preparation and care of the deceased, facilitating chapel visits, and completing all related paperwork accurately.
You will also manage stock of coffins and sundry items, support the Funeral Cluster Manager with reasonable requests, and conduct funerals when required.
New joiners will be subject to a standard DBS check from 1 December 2023. All offers are conditional on a satisfactory DBS disclosure.
You will participate in a Standby and On‑Call rota.
How will I know if I am right for this role?
We welcome compassionate, empathetic individuals who take pride in their professionalism. The role requires a demonstrable awareness of the Funeral industry, leadership and managerial experience, and strong communication skills. A full driving licence is required.
What benefits are available to you?
* Reward and Benefits
o Colleague discount – reward ££’s and discounts across our Retail and Funeral businesses.
o Retail discounts – hundreds of exclusive retail, holiday and savings discounts.
o Colleague Dividend – share of profits paid to eligible colleagues.
o Colleague recognition – celebration of achievements personally and professionally.
o Personalised learning and development – wide range of training programmes.
o Paid time for volunteering – three paid days per year for volunteering.
o Enhanced family‑friendly policies – support during significant life events.
o Wellbeing – annual health check kit and virtual GP access 7 days a week, 8 am to 8 pm.
o Colleague assistance programme – support for families when needed.
o Healthcare Cashplan – voluntary plan to help pay healthcare expenses.
o Company sick pay – paid sick leave to focus on recovery.
o Life Assurance – free cover after qualifying period, covering nominated beneficiaries.
o Wellbeing campaign – accessible and relevant wellbeing resources.
o Give as you earn – support for charities that matter to you.
o Financial Wellbeing – iTrent (Wagestream) for flexible pay, The Money Co‑op for savings and loans.
o Salary Sacrifice schemes
+ Electric Vehicle scheme – purchase EV through salary sacrifice.
+ Share Incentive Plan (SIP) – buy shares, attract interest and matching shares.
+ Cycle to Work scheme – purchase bicycle and accessories via salary sacrifice.
+ Holiday buy – buy up to a week of extra annual leave each year.
o Company Pension – access to company pension and pension wellbeing information.
o Nous – smart assistant to manage household bills.
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