Our client is a leader in aviation technology, and they're all about boosting operational efficiency, safety and performance, on a global scale. They thrive on team collaboration, innovation, and delivering excellence every day. A Subject Matter Expert (SME) who delivers hands-on support for customer locations. This role requires in-depth knowledge of both software and hardware configurations of physical systems, along with a high level of proficiency in the company's software solutions. Key Responsibilities Good written, and presentation skills. Excellent verbal communication skills with the ability to support users of varying levels of proficiency. Proven relevant experience working in technical ICT. Experience of installing and setting up computer hardware, networks, domain accounts, and of troubleshooting and rectifying user and hardware issues. Proficiency with Windows Operating Systems - both desktop (Windows 10/11) and server (Server 2016/2018) - Experience with virtualisation products such as VMware and Hyper-V. Understanding of the configuration and operation of server and networking infrastructure. Good understanding of hardware and software specifications. Ability to travel to Customer sites within the UK and overseas. Experience A good standard of education within IT and experience in an IT-based environment. IT professional qualification (desirable). Experience and understanding of ICT issues - knowledge of operating systems, software, data management techniques, enabling the appraisal of software packages and related hardware and services. Experience in cable dressing, management, termination and cable limitations. Basic civil engineering skills. Experience in a customer-facing role. Experience of dealing with internal departments of mixed disciplines and personnel at all levels. Ability to manage time and work to tight deadlines. What's In It For You: A collaborative and inclusive work culture where your ideas matter. A competitive salary and benefits package. Hybrid/Flexible working options. Health insurance and a strong pension plan. International Travel - including Dubai, Singapore, Europe. Salary & Info: The role is hybrid, 3 days a week onsite in Bournemouth. £40,000 - £42,000 Benefits Ready to take off? Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.