DV Application Support Engineer – Contract (Outside IR35)
Location:
Cheltenham, Gloucestershire Area (on-site, 5 – 4 days per week)
Rate:
£500 – £600 per day
Clearance:
Active DV clearance required
The Role
We are seeking a DV-cleared Application Support Engineer to join our on-site team in the Cheltenham area. You will help maintain and support a managed cross-domain service, leveraging a broad range of technologies. The role focuses on site reliability engineering practices to ensure service resilience, continuous improvement, and operational excellence.
Key Responsibilities
* Build & Deploy:
Manage and maintain CI/CD pipelines using Java, Maven, and NPM.
* Configure and execute automated test suites with Maven and Cypress.
* Deploy and configure services using Terraform and Ansible across OpenShift, RHEL/CentOS, and Docker.
* Configure and integrate third-party software and appliances.
* Monitoring & Verification:
Track service performance and availability using Influx and Grafana.
* Configure alerts to detect issues before they escalate.
* Analyse logs and investigate anomalies in system behaviour.
* Support & Troubleshooting:
Provide 2nd/3rd line support, resolving issues and answering business queries.
* Manage incidents, escalate problems, and conduct root cause analysis.
* Implement proactive changes to improve service stability.
* Maintenance:
Automate tasks to reduce manual workload.
* Conduct OS health checks, patching, and database housekeeping.
* Support multi-site data centre operations.
* Key Skills:
Experience in a managed service environment with strong service delivery focus.
* Hands-on with Infrastructure as Code (Terraform, Ansible).
* Application development experience (Java or similar).
* Strong problem-solving and analytical skills with sound decision-making.
* Excellent communication and stakeholder management.
* Proficient with Git version control.
* Desirable Skills:
Experience with microservices deployment and administration.
* Familiarity with messaging platforms (e.g., AMQP).
* Knowledge of S3 object storage.
* Experience with RDBMS (Oracle or similar).