This is a fully remote based role with international travel required. Benefits; 25 days holiday, pension, uncapped OTE, medi-cash plan more This is a fantastic opportunity to join a boutique SaaS firm who specialise in custom ERP solutions for strategy management. The business is continuing to evolve with blue-chip clients across multiple industries. We are now looking for an Implementation Consultant to join their existing team of x3. This is a new role and you’ll join a fast-paced, dynamic environment wearing multiple hats from project management, to customer success and software configuration/testing. The team operate on a flat structure and you'll be given high autonomy with room to grow and develop your own client portfolio. Responsibilities: Manage the full lifecycle of service engagement for an assigned client portfolio, managing customer satisfaction, expansion, upsell and service requirements. Perform customer facing onboarding activities, including but not limited to customer discovery, desired outcome creation, success planning and in-depth platform training. Analysing requirements, designing, and documenting the solution, configuring the software to meet client’s needs, testing, supporting the client during rollout, etc. Engage with customers regularly throughout the onboarding period to address customer questions and concerns, ensuring a world class onboarding experience. Input into project management activities including creating and updating project plans and timelines. Executes against key onboarding KPIs, including key milestone achievement, response time, time to value, and customer satisfaction. Work in a highly consultative manner with customers to determine and understand their needs and goals to provide tailored guidance in successful adoption of the platform. What experience you’ll need: Proven experience in software implementation and consulting with clients in a B2B environment. Strong experience in configuration, testing and delivering bespoke software solutions. Great communication skills and the ability to liaise with multiple clients directly, upselling and maximimising revenue potential. Detail oriented and exposure to the full integration/project management lifecycle. Ability to work both independently and as part of a wider team. More details available on successful application