Senior Customer Success Manager
Quinyx is looking for an experienced Senior Customer Success Manager to serve as trusted advisor to our largest and most complex customers.
About the Role
Your primary focus will be to own customer outcomes end-to-end, driving adoption, retention, and growth by ensuring each customer realizes measurable value from our Workforce Management solutions.
Responsibilities
* Own a portfolio of enterprise or high-value accounts, often global or complex in scope.
* Drive adoption, engagement, and measurable outcomes aligned with customer business objectives.
* Manage renewals, pricing adjustments, and contract discussions with strong commercial acumen, collaborating closely with Key Account Managers to identify upsell and cross‑sell opportunities.
* Act as a trusted advisor, influencing senior decision‑makers and guiding strategic discussions that demonstrate ROI and business impact.
* Proactively monitor account health, identify risks early, and design mitigation plans to ensure retention and satisfaction.
* Analyze customer data to identify trends, forecast needs, and surface actionable insights that inform customer strategies and internal priorities.
* Partner with internal teams—Sales, Product, Analytics, Support, Customer Learning & Development, Implementation—to ensure seamless execution of success plans.
* Lead internal “win rooms” and alignment sessions to drive focus and collaboration around key customer goals.
* Hold periodic roadmap reviews with customers, aligning Quinyx’s product evolution with their strategic objectives.
* Deliver compelling presentations and product demonstrations to showcase value and drive adoption.
* Provide peer‑level guidance to other CSMs, sharing best practices and contributing to a culture of collaboration, knowledge sharing, and continuous improvement.
* Lead or contribute to Customer Success improvement projects to refine processes, tools, and playbooks across the team.
Qualifications
* Proven experience managing and growing enterprise or strategic customer portfolios, including successful contract renewals and expansions.
* Strong relationship‑building skills with experience engaging C‑level executives and senior stakeholders.
* Commercially minded with ability to connect customer outcomes to business impact and ROI.
* Analytical and data‑driven, able to interpret complex information and translate insights into actionable recommendations.
* Solid technical background, ideally with hands‑on experience in SaaS or license‑based software environments.
* Ability to simplify and communicate technical concepts clearly to both technical and non‑technical audiences.
* Excellent communication and presentation skills, confident in leading executive discussions, workshops, and negotiations.
* Highly organized and self‑driven, with a proactive approach to managing workload and competing priorities.
* Collaborative, team‑oriented, and passionate about contributing to shared success.
* Experience aligning customer roadmaps with product direction to deliver long‑term strategic value.
Desired
* Experience in Payroll, HCM (Human Capital Management), Workforce Management, or related domains.
Location
London, United Kingdom. Hybrid work: minimum two days per week in the London office.
Equal Opportunity Employer
Quinyx provides equal employment opportunities and strives to maintain an inclusive, diverse, and value‑driven culture. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, or veteran status.
All candidates are subject to background checks.
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