Hello All,
Leo Recruits is working with a prestigious hotel in Surrey that is currently aiming to set the standards of excellence in the luxury hotel industry. Located in a stunning setting, the hotel employs some of the most skilled, professional, and dedicated people in the industry.
The successful candidate for the Assistant Night Manager position will be expected to:
* Report to the Night Manager and other Front of House Management
* Assist in the smooth running of the reception desk between 22:45 and 07:15
About the Assistant Night Manager Position
Location: Elmbridge district, Surrey
Type: Full Time (40 hours per week)
Rota: 5 days on, 2 days off
Salary: £27,000 per annum
Start date: ASAP
Contract: Permanent
Assistant Night Manager Benefits:
* Competitive salary
* 28 days annual leave
* Staff accommodation available
* Uniform provided
* Pension scheme
* Free meals on duty
* Free parking
* Friends and family rates
Skills & Specification:
* Minimum of four years' hotel reception experience
* Knowledge of four-star hotel standards
* At least one year of experience in a similar role
* Friendly, welcoming, and customer-focused approach with high standards of customer service
* Excellent spoken and written English
* Professional presentation and etiquette
* Hospitality qualification or working towards it (desirable)
* Ability to remain calm under pressure and challenging situations
* Excellent interpersonal skills, including telephone manner
* Good administrative skills
* Strong team working skills
* Working knowledge of Opera PMS (advantageous)
* Commitment to continuous personal development
Key Responsibilities:
* Provide friendly, welcoming, and efficient service to all guests, aligned with the hotel’s vision and values
* Handle guest requests and inquiries professionally, providing comprehensive information about hotel services
* Transfer calls to relevant departments or take messages in absence of staff
* Record and action requests efficiently and courteously
* Focus on achieving business targets
* Deputize for the Night Manager and serve as Duty Manager in their absence
* Complete and verify night audit procedures
* Assist with training and onboarding new staff
* Ensure the security of the hotel, guests, and staff during the night
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