Full Job Description We are looking for a dedicated IT Support Engineer to join our growing team. This role involves providing high-quality telephone, portal, and email-based support to businesses across the UK. The primary focus will be on desktop, server, and Microsoft 365 support, ensuring that clients receive exceptional service and technical solutions. Key Responsibilities Provide mixed remote and on-site support for a range of IT issues, including desktop, server, and Microsoft 365 environments. Diagnose and resolve technical issues efficiently, ensuring minimal disruption for customers. Deliver excellent customer service, understanding that user experience is as important as technical resolution. Work within an established ticketing system to track and manage issues. Collaborate with colleagues to ensure smooth IT operations and share knowledge. Assist with IT projects and rollouts as needed. About You We are looking for someone who: Holds a formal IT qualification (degree, diploma, or equivalent). Has industry experience (advantageous but not essential). Possesses strong diagnostic skills and can troubleshoot technical issues effectively. Communicates confidently and professionally over the phone, email, and portal. Understands that customer service is key and is passionate about keeping both customers and colleagues happy. Full UK driving licence (Essential). Microsoft or other IT certifications are beneficial but not required. What We Offer We value our team and offer a range of benefits to support your growth and well-being: Private pension scheme Company-funded home internet connection Private healthcare Loyalty bonus scheme rewarding long-term commitment. Dedicated training and CPD budget to support your professional development. If you’re a customer-focused IT professional looking for a role where you can develop your skills while working in a supportive and engaging environment, we’d love to hear from you!