Become a part of our caring community and help us put health first
Healthcare isn't just about health anymore. It's about caring for family, friends, finances, and personal life goals. It's about living life fully. At the Primary Care Organization, a division of Humana, we want to help people everywhere, including our associates, lead their best lives. We support our associates to be happier, healthier, and more productive in their professional and personal lives. We encourage our people to build relationships that inspire, support, and challenge them. We promote lifelong well-being by giving our associates fresh perspective, new insights, and exciting opportunities to grow their careers. We're seeking innovative people who want to make positive changes in their lives, the lives of our patients, and the healthcare industry.
The Clinical Education team exists to support all the Primary Care Organization's clinical staff including providers, nurses, social workers, community health workers and other staff members through training education spanning onboarding to continuing education.
The Clinical Education Program Coordinator and Facilitator supports the clinical education leadership to ensure that the annual clinical education curriculum is effectively implemented for providers and the clinical center team members. This role will involve ongoing program management and coordination in partnership alongside Clinical Education leadership. The Clinical Education Program Coordinator and Facilitator work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.
Key Responsibilities:
* Plan, coordinate, and implement all aspects of clinical training programs, including onboarding and continuing education curricula.
* Source, schedule, and support internal and external speakers for educational sessions, including logistics, materials, technical support, and honoraria processing.
* Maintain accurate records of attendance; prepare participation and outcome reports for executive leadership
* Design and implement surveys and assessments to evaluate program effectiveness; analyze data to support continuous improvement.
* Develop and maintain partnerships with academic institutions to secure CEU/CME accreditation for staff.
* Facilitate monthly Grand Rounds and promote ongoing clinical learning opportunities across the organization.
* Collaborate daily with providers, clinical leaders, operational partners, and educators to coordinate schedules and facilitate learning activities.
* Provide administrative and logistical support for all stakeholders.
* Ensure compliance with confidentiality and HIPAA requirements in all training and educational activities.
Reporting Structure
* Reports to Associate Director of Clinical Education under the leadership of the National AVP, Clinical Education.
* Collaborates closely with the Clinician Development Committee, Operational Learning Team, Clinical Education Team, and other training partners.
Use your skills to make an impact
Required Qualifications
* Bachelor's degree
* 5 or more years of healthcare educational/learning coordination experience
* Proficiency in Microsoft Office (Outlook, PowerPoint, Project), Zoom, and MS Teams
* Experience managing projects or processes in a dynamic, complex environment
* Demonstrated commitment to improving consumer experiences
* Strong organization, executive functioning and professional communication skills
Preferred Qualifications
* Academic health system/Residency program/health university experience is preferred
* Experience with project management software such as, JIRA, etc.
* Experience in learning management system software
* Experience using a wide variety of training tools to effectively facilitate to a wide audience
* Experience with CME and CEU credits
Work from Home Requirements
* To ensure Home or Hybrid Home/Office associates' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:
* At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
* A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
* Satellite, cellular and microwave connection can be used only if approved by leadership
* Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
* Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
Benefits and Perks:
At Humana, we value our employees and are committed to providing a supportive and rewarding work environment. As an Education Program Coordinator, you will enjoy a comprehensive benefits package designed to enhance your well-being and professional growth:
* Health and Wellness: Comprehensive health, dental, and vision insurance plans to keep you and your family healthy.
* Retirement Savings: Generous 401(k) plan with company match to help you plan for your future.
* Professional Development: Opportunities for continuous learning and development, including access to training programs, certifications, and tuition reimbursement.
* Work-Life Balance: Flexible work arrangements, including remote work options and paid time off to support your personal and professional life.
* Employee Assistance Program: Access to resources and support for personal, financial, and legal matters.
* Wellness Programs: Initiatives to promote physical and mental well-being, including fitness memberships and wellness challenges.
* Community Engagement: Opportunities to participate in volunteer activities and give back to the community.
* Recognition and Rewards: Programs to recognize and reward your contributions and achievements.
Join our team and make a difference in the lives of patients while advancing your career in a supportive and dynamic environment.
Impact on Patient Care:
As an Education Program Coordinator, you play a crucial role in enhancing the quality of care provided to our patients, particularly within the Care Integration Team (CIT). Your efforts in coordinating and implementing educational programs directly contribute to the professional growth of our clinical staff and the overall effectiveness of our care delivery. Here's how your work makes a difference:
* Supporting High-Risk Patient Management (HRPM): By ensuring that Care Integration Team associates receive comprehensive and up-to-date training, you help them deliver personalized, proactive care to high-risk patients. This training is essential for addressing complex medical and social needs, reducing hospital readmissions, and improving patient outcomes.
* Enhancing Transitional Care Management (TCM): Your coordination of educational programs on best practices for transitions of care ensures that patients experience smooth and safe transitions between different care settings. This reduces the risk of complications and readmissions, supporting better health outcomes for our patients.
* Promoting Geriatric Best Practices: By facilitating training on the 5M Geriatric best practices, you help the care team provide age-appropriate, comprehensive care that addresses the unique needs of our elderly patients. This holistic approach promotes independence, dignity, and improved quality of life.
* Ensuring Quality and Compliance: Through your support in developing and implementing training programs, you ensure that our clinical staff are well-versed in quality metrics, compliance standards, and best practices. This knowledge is crucial for maintaining high standards of care and ensuring cost-effective utilization practices.
* Fostering Continuous Improvement: By coordinating surveys and assessments to evaluate the effectiveness of educational programs, you provide valuable feedback that helps refine and improve our training initiatives. This continuous improvement process ensures that our clinical staff are always equipped with the latest knowledge and skills.
* Building Strong Relationships: Your role in maintaining relationships with affiliated academic institutions to grant continuing education credits supports the ongoing professional development of our clinical staff. This commitment to lifelong learning enhances the expertise and confidence of our care team.
Your contributions as a Clinical Education Program Coordinator and Facilitator are vital in shaping a healthcare environment where our patients receive the highest quality of care. Join us in making a meaningful impact on the lives of those we serve.
Diversity, Equity, and Inclusion Statement
At the Primary Care Organization, a division of Humana, we are committed to cultivating an inclusive, equitable, and welcoming workplace for all. We value and celebrate the diverse backgrounds, perspectives, and experiences of our associates and recognize that diversity drives innovation and excellence in patient care. We are dedicated to fostering an environment where every team member feels respected, supported, and empowered to contribute. We encourage applications from individuals of all backgrounds and do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. Our commitment to diversity, equity, and inclusion strengthens our organization and enhances our ability to serve our communities.
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$71,100 - $97,800 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline:
About us
About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient's well-being.About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first – for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.