About you
Qualified to GCSE level standard and capable of passing appropriate Council funded training to obtain an SIA Public Space CCTV Surveillance licence.
Able to work well under pressure, prioritise work and apply common sense when dealing with problems.
Reliable team player with the self‑motivation to carry out duties with minimal supervision.
Calm, confident approach coupled with good observational skills.
About the role
Reporting into the Control Centre Operations Manager, you will play a key role in the smooth operation of the Council’s 24/7 Control Centre.
* Multi‑task across a range of duties undertaken by the team, including proactive CCTV monitoring, responding to Homecall client requests for assistance via remote alarms, and dealing with out‑of‑hours calls to the Council.
* Help ensure positive working relationships with both the Police and the business community are maintained.
This is a two year fixed contract ending on 13 April 2028. You will work permanent night shifts from 20:30 until 07:00 on a 4 days on – 4 days off basis. The rota covers 365 days per year and shifts are currently 10.5 hours in duration.
About the team
The team of 16 full‑time equivalents provides a 24/7 service across a number of areas:
* Public Space CCTV Surveillance – helping keep city centre streets as safe as possible
* Homecall – providing instant support to over 1000 vulnerable clients in their own homes at the press of a button on a pendant
* Alarm Response – dealing with fire, intruder and lift alarms across the Council’s public buildings
* Out of Hours Calls – fielding any calls to the Council during the night, at weekends and over Bank Holidays
Our Commitment
At Exeter City Council we are fully committed to having a diverse and inclusive workforce to reflect the communities we serve, and will strive to implement reasonable adjustments to support any members of our communities who face barriers in recruitment processes, irrespective of the reason.
We are also proud to be a Disability Confident Employer and have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
Contact
If you would like further information on this role, the team or working with us at the Council please contact our HR Team at hr.admin@exeter.gov.uk.
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