The Sales Support Specialist provides administrative and operational support to the sales team. This role is responsible for maintaining sales-related trackers, assisting with sales holds, preparing documentation, and responding to internal and external inquiries. The position is primarily task-based, with occasional small projects assigned as needed.
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Essential duties include, but are not limited to:
* Maintain and update Excel trackers related to capacity, golden ticket eligibility, and no-show appointments
* Monitor sales holds and communicate new or updated hold information to HICs and managers
* Prepare customer documentation and scorecards upon request
* Research job information and provide clear, concise summaries of findings
* Assist with general document preparation and organization
* Update job notes and status changes in the CRM system
* Compile reports and export documentation for management review
* Support follow-up actions and documentation resulting from sales hold meetings
Key Performance Indicators (KPIs)
* Meet Service Level Agreements (SLAs) – tasks completed on time and complete
* Maintain 95% or higher accuracy in data processing and updates
* Ensure assigned sales trackers are accurate and up to date
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
* Strong organizational skills with the ability to manage multiple tasks
* High level of accuracy and efficiency in data entry
* Proficiency with basic Microsoft Office applications, particularly Excel
* Clear and effective written and verbal communication skills
* Willingness and ability to learn new systems and technologies
Education and Experience
* High school diploma or equivalent required
* One year of office or data entry experience preferred
Benefits:
* 401(k)
* Dental insurance
* Flexible spending account
* Health insurance
* Paid time off
* Referral program
* Tuition reimbursement
* Vision insurance
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