Interview Date: W/B 30th March 2026 (TBC)
**This post may close early due to high numbers of applications, so you are advised to apply promptly.**
All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.
A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.
We welcome applications from the Armed Forces Community - get in touch to find out more
Main duties of the job
* To work as part of a speciality team providing full secretarial support for the consultants and clinical staff in the team.
* The post holder will work closely with the team in ensuring that all clinics are typed speedily and accurately according to the guidelines laid down by the Trust.
* Responsible for the typing and checking of clinic letters, reports, discharge summaries etc.
About us
Here at George Eliot our vision to 'excel at patient care' takes centre stage. An ever evolving clinically‑led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values which underpin everything we do. Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are:
Effective Open Communication
excellence and safety in everything we do
Challenge but support
Expect respect and dignity
Local health that inspires confidence
Benefits: On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, extensive in‑house course learning directory, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on‑site parking.
Job responsibilities
* To manage and prioritise workload effectively and be able to work unsupervised using own initiative.
* To receive incoming telephone calls and correspondence, and deal with queries at source as applicable. To take accurate messages and direct to the appropriate recipient in a timely manner.
* Manage complex and sensitive enquiries, including complaints, with tact, sensitivity and empathy, taking appropriate action.
* To generate a range of documentation including, emails, letters and reports to a professional standard.
* Day to day office management such as welcoming patients, visitors, booking patient appointments, supporting staff queries, administrative duties to include typing, photocopying, scanning, office health and safety and organisation. To actively deal with queries, which may include gaining responses from others/requests for information.
* To support service data collection by developing spreadsheets and databases to collect, collate and present information in appropriate formats as required.
* To assist in the maintenance of office filing systems ensuring all documents are accurately and appropriately archived.
* To be proficient and experienced with various IT systems, including Internet, Microsoft Programmes to include excel and with the skills and willingness to train on other IT programmes including Electronic Patient Record systems.
* To participate in the introduction of new procedures, policies or technology.
* Responsible for ordering and maintaining stock control of equipment and stationery and using electronic ordering systems.
* To be aware of, and adhere to local, Trust and National guidelines and policies and comply with all training as required.
* The post-holder will participate in and service improvement at a department or service wide level.
* Participate in coordinating audits and risk assessments and supporting with actioning outcomes as required.
* To ensure that confidentiality is adhered to across all aspects of the role to include patient and staff records access and information shared within office setting and at meetings.
* To always maintain sensitivity when dealing with private and personal situations/information relating to both staff and patients.
* To ensure that all matters of importance are brought to the immediate attention of relevant team member available, service lead and senior team.
* To demonstrate continuous development of own knowledge and competence.
* To always act to promote the professional image of the Trust and to demonstrate Trust Values.
For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.
Person Specification
Qualifications
* NVQ Level 3 Business Administration (or equivalent level of qualification or proven work experience)
* Minimum of 2 years medical secretarial experience or similar role
* RSA II (or equivalent level of qualification)
* Understanding of RTT pathways
Experience
* Able to prioritise, delegate and organize tasks effectively
* Friendly and professional telephone manner
* Ability to work unsupervised in a professional manner
* Demonstrate understanding of patient confidentiality
* Knowledge of 2WW Pathway
Skills
* Working knowledge of Computer systems
* Knowledge of dictation systems
* Knowledge of case note tracking policy and procedure
* Working knowledge of Lorenzo systems
* Knowledge of Medical Terminology
Personal Qualities
* Ability to respond to work as part of a team or on own initiative
* Conscientious and hard working
* Ability to deal with distressing situations
* Tact, diplomacy and resilience
* Proven flexibility
* Ability to adapt to change
* Commitment to personal development and service improvement
Other
* Friendly and professional manner
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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