We are excited to advertise the new role of Housing Complaints Officer at Leeds Jewish Housing Association!
In addition to a competitive salary, we have a number of competitive benefits on offer including a pension through salary sacrifice after the qualifying period, a Health Cash plan, Employee helplines providing counselling and advice and there are also additional days off when the office is closed for the Jewish High Holy Days.
Job purpose: To contribute to the successful delivery of LJHAs strategy to provide exceptional customer service for our residents. You will be passionate about service improvements, equipped with new ideas and innovative approaches and looking for challenging yet rewarding outcomes. The key purpose of the role is to deliver an exceptional service to our tenants, providing outstanding customer service in a supportive manner whilst being passionate to inspire change and drive service improvements across the Housing Service.
As a Housing Complaints Officer, you will play a key role in investigating complaints and determining their outcomes whilst providing support to both management and tenants throughout
You will ensure complaints are han...