Portsmouth, South East England, PO1 3NH
Job Summary
Are you looking for a change that is challenging and rewarding? Maritime Capability Trials and Assessment (MCTA) is Navy Command’s independent equipment capability assurance organisation. We are a diverse fast-paced team who face a constantly evolving vista of work. Led by a Royal Navy Captain, supported by a mixture of Military and Civil Servants, MCTA provides an assortment of maritime services to deliver highly effective capability assurance to the maritime domain of the MoD.
The Business Support Assistant is an important role within the lively Business Support Group of MCTA. We are located in Victory Building within Portsmouth Naval Base which offers excellent facilities including easy access to travel networks, onsite car parking, an outlook over the Portsmouth Historic Dockyard and is within walking distance to GunWharf Quays and other local attractions. HM Naval Base Portsmouth is an operational support and maintenance base providing a home base for ships and their staff.
We are looking for a hard-working and enthusiastic individual to join our team in providing excellent customer service.
This position is advertised at 37 hours per week.
Job Description
This is a customer focused role where building and maintaining good working relationships and collaborating with personnel at all levels both internally and externally is crucial.
The post holder will provide high quality administrative support for the Business Support and Travel cells. They will provide efficient admin support and ensure the cost-effective provision of travel services, meeting or exceeding customer expectations and requirements. This busy role requires attention to detail and good digital literacy using various IT solutions including but not limited to Office 365, Microsoft Excel Spreadsheets and travel booking tools.
To succeed in this role you should enjoy working as part of a team and be confident engaging with people.
The Business Support team are based in Victory Building within Portsmouth Naval Base where regular office attendance is required to deliver the outputs of this role.
The role requires the holder to deal daily with personnel both internal and external to the department therefore needs to possess good verbal and written communication skills. We work in high pace close-knit teams, hence key personnel skills are drive, initiative and adaptability to support and sustain the daily running of the department. For more detail on the responsibilities of the role please refer to the Terms of Reference.
This is a customer focused role where building and maintaining good working relationships and collaborating with personnel at all levels both internally and externally is crucial.
The post holder will provide high quality administrative support for the Business Support and Travel cells. They will provide efficient admin support and ensure the cost-effective provision of travel services, meeting or exceeding customer expectations and requirements. This busy role requires attention to detail and good digital literacy using various IT solutions including but not limited to Office 365, Microsoft Excel Spreadsheets and travel booking tools.
To succeed in this role you should enjoy working as part of a team and be confident engaging with people.
The Business Support team are based in Victory Building within Portsmouth Naval Base where regular office attendance is required to deliver the outputs of this role.
The role requires the holder to deal daily with personnel both internal and external to the department therefore needs to possess good verbal and written communication skills. We work in high pace close-knit teams, hence key personnel skills are drive, initiative and adaptability to support and sustain the daily running of the department. For more detail on the responsibilities of the role please refer to the Terms of Reference.
Person specification
Our ideal applicant will have good interpersonal skills with the ability to prioritise and reassess their workload as tasks are received; a desire to deliver an excellent level of customer service and administrative support.
Candidates must have practical experience of using MS Outlook, MS Excel, MS Word and SharePoint and have good written and verbal communication.
It is desirable that the applicant holds a full UK manual Driving licence and is willing to drive MOD provided vehicles to support the Motor Transport Officer with the movement of vehicles in the Portsmouth area for maintenance, repairs and fuelling purposes.
Behaviours
We'll assess you against these behaviours during the selection process:
* Communicating and Influencing
* Working Together
* Delivering at Pace
* Managing a Quality Service
We only ask for evidence of these behaviours on your application form:
* Communicating and Influencing
* Working Together
Alongside your salary of £26,770, Ministry of Defence contributes £7,755 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
* Learning and development tailored to your role
* An environment with flexible working options
* A culture encouraging inclusion and diversity
* A Civil Service pension with an employer contribution of 28.97%
As a civil servant in Navy Command, you will be part of a forward-looking organisation with inclusive workplace policies, excellent career prospects, and a job that makes a difference.
Navy Command prides itself on being a supportive employer and where possible encourages flexible working, helping you to maintain a great work/life balance.
Other Benefits For Navy Command Civil Servants Include
* 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years’ service plus Bank Holidays
* A very competitive pension scheme
* Personal & professional development tailored to your role
* Access to a confidential, professional support service
* Discount schemes
* Cycle to work scheme/season ticket loans
* Enhanced parental and adoption leave
* Special paid leave to volunteer up to 6 days a year
In MCTA, we understand the everyday commitments both inside and outside the workplace, so our aim is to provide the flexibility to maintain a great work-life balance. We also offer an impressive range of on-site facilities including access to a gymnasium within the Naval Base, Cafe Neo coffee shop in Victory Building, a small local convenience store nearby, free car parking, and the option of membership of HMS NELSON Wardroom Mess.
In Navy Command we believe that everyone has the potential to make a difference and you will be supported to help you learn and advance in your career. This includes working towards membership of a professional body and/or undertaking an apprenticeship as part of your role.
An apprenticeship is a combined package of work and training. Through an apprenticeship you will gain professional knowledge, practical experience, and the broader skills required to up skill you in your current role and pave the way for your future career. Most of the training will be ‘on-the-job’, with the remaining ‘off-the-job’ training often delivered by a training provider. This means minimal disruption and maximum impact.
Professional qualifications can be achieved through an apprenticeship and range from Level 2 (equivalent to 5 GCSEs), Level 3 (equivalent to 2 A Levels), and Levels 4 -7, which can give you a foundation degree, a full bachelor’s degree, or a master’s degree. Apprenticeships normally last between 12 months - 3 years, depending on the level of the apprenticeship.
Anyone can undertake an Apprenticeship and everyone, regardless of age, can benefit from developing their skills in an accredited way. Successful candidates can discuss their development options with their manager when in post.
The post does not offer relocation expenses.
External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.
Please Note: Expenses incurred for travel to interviews will not be reimbursed.
Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.
The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.
MOD Recruitment Satisfaction Survey – We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.
During the selection process we will assess your experience for the role and seek evidence of behaviours and strengths.
Candidates will need to complete a CV and a Statement of Suitability of no more than 250 words. Please provide details or your experience relevant to the role.
At sift, you will be assessed against your CV and Statement of suitability and the following:
* Communicating and Influencing
* Working Together
At Interview, You Will Be Assessed Against The Following
* Communicating and Influencing
* Delivering at Pace
* Managing a Quality Service
Should a large number of applications be received applications will be sifted against the key behaviour of Communicating and Influencing.
When choosing your Behaviour examples, please make sure you use real life scenarios that relate to your own experiences. Whilst technology may help to enhance your written submission, presenting the ideas of others or those generated by technology, could result in your application being rejected.
This vacancy will require selected applicants to attend an interview in Victory Building in Portsmouth.
Your suitability for the role will be assessed using the Success Profile elements that have been chosen for this campaign. Each element will be scored accordingly.
Your application must be completed by 23:55 on the closing date of the vacancy. Late submissions cannot be accepted.
The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment.
The Ministry of Defence adopts a zero-tolerance approach to unacceptable behaviours, which includes bullying, harassment, sexual harassment, discrimination, and victimisation. You will not be eligible and will not be considered for this post if you have been dismissed from a role for such unacceptable behaviours within the last five years. This will also apply if you resign or otherwise leave a role but, because of an adverse decision, would have been dismissed for gross misconduct had you continued in that employment. Pre-employment checks will be carried out.
The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: DBSCivPers-Resourcingteam3@mod.gov.uk .
As a result of the changes to the UK immigration rules which came in to effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical. This role does not meet that category and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points based system.
Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.
Feedback will only be provided if you attend an interview or assessment.
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.
Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
Open to UK nationals only.
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job Contact
* Name : Lorraine Jobin
* Email : Lorraine.jobin484@mod.gov.uk
Recruitment team
* Email : DBSCivPers-Resourcingteam3@mod.gov.uk
Further information
Please ensure you read the attached candidate information document prior to completing your application. If you are dissatisfied with the service you have received from DBS, or believe that DBS has failed to follow the recruitment process in line with the Civil Service Commission principles of selection for appointment on merit on the basis of Fair and Open competition, you can raise a formal complaint by writing to DBS at the following address: Defence Business Services, Scanning Hub, Room 6124, Tomlinson House, Norcross Lane, Blackpool, FY5 3WP. If after raising your complaint with DBS you remain dissatisfied you can complain directly to the Civil Service Commission at the following address: Civil Service commission, Room G/8, 1 Horse Guards Road, London, SW1A 2HQ Or by email: info@csc.gov.uk. #J-18808-Ljbffr